Engineering Manager - Customer Core

Macquarie Group; Sydney; Hybrid; AUD 170,000 - 230,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave (up to 20 weeks)

Volunteer leave

Gender affirmation leave

Employee Assistance Program

Learning & development support

Hybrid work arrangements

Home office equipment reimbursement

Job summary

Macquarie Group is seeking a senior engineering leader to partner with the Product Manager and guide a team of 30 engineers and 5 lead engineers. You will own the engineering roadmap, platform delivery and operational health while shaping the long-term vision for internal CRM and tooling.

You will foster ownership, drive architectural excellence and establish strong release practices, CI/CD, and on-call support, balancing strategic work with urgent priorities.

Qualifications

• 5+ years of software engineering experience, including at least 2 years of people management.
• Experience leading engineering leaders, organising teams for success and building a culture of ownership and accountability.
• Strong capability in architecture and system design, cloud platforms, distributed systems, and CI/CD.
• Ability to own an engineering roadmap, make sound technical decisions and balance planned work with urgent priorities.
• A product and commercial mindset, with the ability to understand internal customer needs and influence Product and senior leaders; Salesforce experience is strongly preferred but not required.

Responsibilities

• Lead a team of 30 engineers and 5 lead engineers; own the engineering roadmap and platform delivery.
• Oversee operational health and shape long-term vision for internal CRM and tooling.
• Organise the team for success, drive ownership and autonomy, and strengthen architecture and release practices.
• Ensure continuous delivery, on-call support and alignment with business priorities.

Skills

Software engineering

People management

Leadership

Architecture design

Cloud platforms

CI/CD

Product mindset

Salesforce experience

Tools

Salesforce

Job description

Our Customer Core team supports internal business operations and servicing across all channels within Banking and Financial Services. Our Salesforce ecosystem, internal back-office tools and supporting services are organised across 4 product teams and 1 platform team.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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In this role you will work with the Product Manager as the joint Product and Engineering leadership team to lead a team of 30 Engineers and 5 Lead Engineers. You will own the engineering roadmap, platform delivery and operational health while helping to shape the long-term vision for our internal customer relationship management and tooling. You will organise the team for success, develop ownership and autonomy, and strengthen architecture, release practices, continuous delivery, on-call support and structured use of artificial intelligence assisted coding.

What you offer

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• 5 years' of software engineering experience, including at least 2 years' of people management experience.
• Experience leading engineering leaders, organising teams for success and building a culture of ownership and accountability.
• Strong capability in architecture and system design, cloud platforms, distributed systems, and continuous integration and continuous delivery.
• Ability to own an engineering roadmap, make sound technical decisions and balance planned work with urgent priorities.
• A product and commercial mindset, with the ability to understand internal customer needs and influence Product, senior leaders and other technology teams. Salesforce experience is strongly preferred but not required.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Inclusion at Macquarie

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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.