Engagement & Support Coordinator

JBS Australia Pty Limited; Townsville City; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Onsite meat product discounts

Career development opportunities

Team-building events

Job summary

JBS Australia Pty Limited in Townsville seeks an Engagement & Support Coordinator to support the PALM Programme workforce through recruitment, onboarding, and pastoral care, ensuring compliant paperwork from offer to hire.

The role requires strong end-to-end recruitment experience, knowledge of PALM and NZ RSE schemes, and the ability to work with offshore mobility for a large blue-collar workforce. Relocation assistance and career development opportunities are available.

Qualifications

• Must have full Australian working rights.
• Must have a valid driver's license.
• Strong end-to-end recruitment experience, ideally within a large blue-collar workforce.
• Working knowledge and application with offshore recruitment, including mobility.
• Experience working with the PLF in coordinating/supporting the PALM Scheme.
• Experience working with the NZ Recognised Seasonal Employer (RSE) scheme.
• Experience working with an AE under the auspices of the PALM Scheme.
• Knowledge of worker placements from one of the nine Pacific Island Countries covered by the PALM Scheme.
• Demonstrated ability to provide situational leadership.
• Ability to respond calmly in difficult situations whilst maintaining a strong customer service focus.
• Strong attention to detail.

Responsibilities

• Support the Pacific Labour Scheme workforce through the full employee lifecycle (recruitment, onboarding, pastoral care).
• Coordinate and process paperwork for offers and new hires to ensure compliance.
• Assist with PALM Scheme administration and related mobility activities.

Skills

End-to-end recruitment

Offshore recruitment

PALM Scheme knowledge

NZ RSE scheme

Situational leadership

Customer service

Attention to detail

Australian working rights

Driver's license

Job description

Job description:

About the Role

The JBS Townsville Plant is currently recruiting a passionate Engagement & Support Coordinator to join the HR team in a full-time capacity. Working closely with the HR team, you will be responsible for providing support to the Pacific Labour Scheme (PLS) workforce through the full employee lifecycle, including recruitment, delivery of the initial onboarding activities, as well as the ongoing pastoral care of our internationally sourced employee groups through the PALM (Pacific Australia Labour Mobility) Program.

Additionally, this role will ensure the timely and efficient coordination and processing of all necessary paperwork to ensure legal compliance as the candidates move to the offer stage and then upon acceptance of the offer, will be responsible for the accurate processing of all paperwork related to a new hire/transfer.

About You

• Must have full Australian working rights (e.g. NZ Citizen or AU citizen or resident)
• Must have a valid driver's license
• Strong end-to-end recruitment experience, ideally within a large blue-collar workforce
• Working knowledge and application with offshore recruitment, including mobility
• Experience working with the PLF in coordinating/supporting the PALM Scheme
• Experience working with the NZ Recognised Seasonal Employer (RSE) scheme
• Experience working with an AE under the auspices of the PALM Scheme
• Knowledge of worker placements from one of the nine Pacific Island Countries covered by the PALM Scheme
• Demonstrated ability to provide situational leadership
• Ability to respond calmly in difficult situations whilst maintaining a strong customer service focus
• Strong attention to detail

Why Join JBS?

• Competitive salary
• Heavily discounted premium JBS meat products through our onsite butcher shop
• Long-term career development opportunities with a global organisation
• Regular team-building events, including BBQs and employee milestone celebrations
• Relocation assistance for eligible candidates, including support with transport, flights and/or short-term accommodation
• Access to heavily discounted corporate and casual apparel from major brands, including R.M. Williams, Ariat and R.B. Sellars
• Corporate discounts with AustralianSuper, Bupa and Medibank Private Health Insurance
• Exclusive discounts with AVIS Australia car hire
• Access to exclusive CommBank banking offers
• 15% off Dell Technologies products
• Significant discounts on adventure experiences through Adrenaline
• Novated leasing options (eligibility criteria apply)
• Retail discounts via The Ambassador Card - Australia's premier member benefits program
• $50 off when you shop at Specsavers through the JBS Corporate Club
• 10% off eligible Telstra mobile plans

Located 12km south of Townsville, a major gateway to Queensland's world-renowned Great Barrier Reef, the JBS Townsville Plant is JBS Australia's most northern operation. Cattle are sourced from a wide supply area, including the Northern Territory, north and north-western Queensland and packed into the AMH brand, the most trusted name in beef. The plant employs approximately 500 team members with a processing capacity of 900 head of cattle per day.

If you're passionate about supporting people, building strong relationships and creating a positive employee experience, we'd love to hear from you.