Engagement & Support Coordinator

JBS; Townsville City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Discounted meat products

Technical training

Team-building events

Relocation assistance

Apparel discounts

Corporate discounts

Adrenaline experiences

Novated leasing

Ambassador Card discounts

Job summary

The JBS Townsville Plant is seeking an Engagement & Support Coordinator to join the HR team on a full-time basis. You will support the Pacific Labour Scheme (PLS) workforce through the full employee lifecycle, including recruitment, onboarding, and ongoing pastoral care of PALM program participants.

You will coordinate paperwork for offers and hires, ensure legal compliance, and support offshore recruitment and mobility.

Qualifications

• Strong end-to-end recruitment experience, ideally within a large blue-collar workforce.
• Experience with offshore recruitment and mobility.
• Experience with PALM Scheme and NZ RSE scheme.
• Ability to provide situational leadership and maintain a strong customer service focus.

Responsibilities

• Support the Pacific Labour Scheme workforce through the full employee lifecycle, including recruitment and onboarding.
• Coordinate and process paperwork to ensure legal compliance at offer and new hire stages.
• Provide pastoral care and support for internationally sourced employee groups under PALM.
• Assist HR in maintaining accurate records and smooth transitions for new hires and transfers.

Skills

Recruitment experience

End-to-end recruitment

Situational leadership

Customer service focus

Attention to detail

Mobility / offshore recruitment

PALM Scheme knowledge

NZ RSE scheme knowledge

Work rights (Australian)

Driver's license

Job description

The JBS Townsville Plant is currently recruiting a passionate Engagement & Support Coordinator to join the HR team in a full-time capacity. Working closely with the HR team, you will be responsible for providing support to the Pacific Labour Scheme (PLS) workforce through the full employee lifecycle, including recruitment, delivery of the initial onboarding activities, as well as the ongoing pastoral care of our internationally sourced employee groups through the PALM (Pacific Australia Labour Mobility) Program.

Additionally, this role will ensure the timely and efficient coordination and processing of all necessary paperwork to ensure legal compliance as the candidates move to the offer stage and then upon acceptance of the offer, will be responsible for the accurate processing of all paperwork related to a new hire/transfer.

About You

• Must have full Australian working rights (e.g. NZ Citizen or AU citizen or resident)
• Must have a valid driver's license
• Strong end-to-end recruitment experience, ideally within a large blue-collar workforce
• Working knowledge and application with offshore recruitment, including mobility
• Experience working with the PLF in coordinating/supporting the PALM Scheme
• Experience working with the NZ Recognised Seasonal Employer (RSE) scheme
• Experience working with an AE under the auspices of the PALM Scheme
• Knowledge of worker placements from one of the nine Pacific Island Countries covered by the PALM Scheme
• Demonstrated ability to provide situational leadership
• Ability to respond calmly in difficult situations whilst maintaining a strong customer service focus
• Strong attention to detail

Why Join JBS?

• Heavily discounted premium JBS meat products through our onsite butcher shop
• Long-term technical training and career development opportunities with a global organisation
• Regular team-building events, including BBQs and employee milestone celebrations
• Relocation assistance for eligible candidates, including support with transport, flights or short-term accommodation
• Access to heavily discounted corporate and casual apparel from major brands including R.M. Williams andAriat
• Corporate discounts with AustralianSuper, Bupa and Medibank Private Health Insurance
• Exclusive discounts with AVIS Australia car hire, CommBank and Dell Technologies, Specsavers and Telstra
• Significant discounts on adventure experiences through Adrenaline
• Novated leasing options (eligibility criteria apply)
• Retail discounts via The Ambassador Card - Australia's premier member benefits program

Located 12km south of Townsville, a major gateway to Queensland's world-renowned Great Barrier Reef, the JBS Townsville Plant is JBS Australia's most northern operation. Cattle are sourced from a wide supply area, including the Northern Territory, north and north-western Queensland and packed into the AMH brand, the most trusted name in beef. The plant employs approximately 500 team members with a processing capacity of 900 head of cattle per day.

If you're passionate about supporting people, building strong relationships and creating a positive employee experience, we'd love to hear from you.