Engagement & Quality Officer

CitiPower and Powercor Australia; Kyneton; Hybrid; AUD 120,000 - 142,000; Full time

Benefits offered by this job

Hybrid work options

Purchased leave

15 weeks parental leave

Health and wellbeing subsidy

Career development and planning

Exclusive discounts

Job summary

CitiPower, Powercor and United Energy are seeking a Vegetation Management Audit Officer to perform vegetation customer consultations and quality audits across their distribution networks in Victoria. The role involves inspections, negotiations, and HS&E checks with occasional travel between Ballarat, Kyneton and Macedon.

The position is covered by the Powercor & CitiPower & ASU, PA UWU Enterprise Agreement.

Qualifications

• Demonstrated experience in a field customer facing vegetation management role.
• Proven experience working on high volume and geographically dispersed programs is advantageous.
• Experience utilising safety protocols, PPE requirements, and emergency response procedures.
• Experience in the Utilities, especially electricity distribution (advantageous).
• Qualification as an Arborist level 3 (advantageous).

Responsibilities

• Undertake patrols and inspections to assess and monitor vegetation compliance.
• Undertake weekly quality audits of inspection and cutting contractors.
• Conduct vegetation negotiations and resolve customer complaints where required.
• Ensure negotiations are conducted in a manner that meets the Vegetation program strategic outcomes.
• Consistently ensure safe working processes and procedures are followed to enable a safe working environment.
• Diligently report hazards, near misses and improvements to ensure the team and broader business are kept abreast of emerging issues.
• Identify and promote improvement opportunities including adopting new technologies and data analytics.
• Consistently work autonomously around various parts of the networks to deliver the expectations of the arborist assessment program.

Skills

Field work

Customer facing

Vegetation management

Safety protocols

Audit activities

Education

Arborist level 3

Job description

At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

The Vegetation Management Audit Officer (also known as Engagement and Quality Officer internally) will carry out vegetation customer consultation and quality assessment of contractor cutting and inspection activities required for the CitiPower, Powercor and United Energy distribution networks.

These activities primarily relate to establishment and maintenance of electric line clearance. The role will also conduct HS&E audit checks on contractors.

This role is primarily responsible to works covered between Ballarat, Kyneton and Macedon, however occasional day and overnight travels to other parts of Victoria may also occur.

This position is covered by the Powercor & CitiPower & ASU, PA UWU Enterprise Agreement. The salary range for this role is Pay Point 14 ($120,303) – Pay Point 18 ($141,711) + 13% of super + allowances.

Key responsibilities

• Undertake patrols and inspections to assess and monitor vegetation compliance.
• Undertake weekly quality audits of inspection and cutting contractors.
• Conduct vegetation negotiations and resolve customer complaints where required.
• Ensure negotiations are conducted in a manner that meets the Vegetation program strategic outcomes.
• Consistently ensure safe working processes and procedures are followed to enable a safe working environment.
• Diligently report hazards, near misses and improvements to ensure the team and broader business are kept abreast of emerging issues.
• Identify and promote improvement opportunities including adopting new technologies and data analytics.
• Consistently work autonomously around various parts of the networks to deliver the expectations of the arborist assessment program.

What you’ll need from day one

• Demonstrated experience in a field customer facing vegetation management role.
• Proven experience working on high volume and geographically dispersed programs is advantageous.
• Experience utilising safety protocols, PPE requirements, and emergency response procedures.
• Experience in the Utilities, especially electricity distribution (advantageous).
• Qualification as an Arborist level 3 (advantageous).

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more .

Diversity, Equity & Inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTQIA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes. With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.