Engagement Manager

Capgemini; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Capgemini in Sydney is seeking a Service Delivery Manager to oversee ongoing client services and ensure contractual targets and service levels are consistently met. The role involves coordinating service delivery, monitoring performance, and driving improvements to meet client expectations.

You will build relationships with client representatives, identify value-adding opportunities, and work with technical leads to ensure in-scope services are delivered effectively and with high quality.

Responsibilities

• Manage ongoing services to clients, ensuring contracts and SLAs are met.
• Develop client relationships and identify opportunities to add value.
• Oversee day-to-day operations with focus on SLAs and KPIs for relevant areas.

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Service Delivery Manager Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate. In addition, SDM are acquiring a thorough understanding of the clients business and are starting to develop relationships with client representatives, identifying ways of adding value. SDM manage some aspects of day to day operations with a focus on achieving SLAs and KPIs for relevant areas. SDM are responsible for providing in scope services for specific areas, with assistance from technical leads.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com