Energy Market Support Analyst (Remote)

Energy Exemplar; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Energy Exemplar is seeking an Energy Market Analyst (Support) for the APAC region. You will deliver technical and product support across our SaaS/Cloud and Desktop offerings, guiding customers on modelling and optimisation challenges and driving long-term success.

You will collaborate with cross-functional teams, contribute to onboarding, training, and product improvements, and grow your expertise in PLEXOS and energy markets within a flexible, globally distributed team.

Qualifications

• Strong interest in energy market modelling and optimisation, with exposure to modelling tools such as PLEXOS, Aurora, BID3, GAMS.
• Experience with scripting or programming languages (Python, VBA, SQL).
• 1-3 years in the energy industry, with understanding of energy economics, electricity markets, or generation/transmission operations.
• Analytical and problem-solving skills to investigate complex issues and deliver high-quality solutions.
• Excellent customer-facing communication, ability to explain technical concepts clearly.
• Experience troubleshooting across cloud/desktop environments and guiding customers to resolution.
• Tertiary qualification in a related quantitative discipline is preferred.

Responsibilities

• Provide timely, accurate technical support to customers of Energy Exemplar’s SaaS/Desktop products.
• Own support cases from investigation to resolution, with proper prioritisation.
• Troubleshoot SaaS/Cloud and Desktop issues including cloud connectivity challenges.
• Offer modelling guidance to help customers apply product capabilities effectively.
• Collaborate with Account Management for onboarding and ongoing engagement in APAC.
• Work with Product and Development to feedback issues and contribute to QA.
• Deliver online and onsite training, develop learning materials and knowledge resources.
• Create practical tools and examples to help customers use Energy Exemplar products.
• Maintain knowledge of APAC energy markets and industry trends to provide informed support.

Skills

Energy market modelling

PLEXOS

Aurora

BID3

GAMS

Python

SQL

VBA

1-3 years energy industry

Analytical thinking

Customer communication

Education

Applied Mathematics/Engineering/Economics/CS/Operations Research/Power Systems (tertiary)

Tools

PLEXOS

Aurora

BID3

GAMS

Job description

Energy Exemplar is seeking an Energy Market Analyst (Support) for the APAC region. You will deliver technical and product support across our SaaS/Cloud and Desktop offerings, guiding customers on modelling and optimisation challenges and driving long-term success.

You will collaborate with cross-functional teams, contribute to onboarding, training, and product improvements, and grow your expertise in PLEXOS and energy markets within a flexible, globally distributed team.