Endpoint Engineering Team Leader

Datacom

Adelaide

Hybrid

AUD 150,000 - 190,000

Full time

9 hours ago

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Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCae

Job summary

Datacom in Australia is seeking an Endpoint Engineering Team Leader to lead a team of Endpoint Engineers and application packagers, ensuring best‑practice support and outstanding customer outcomes. The role requires Australian citizenship and the ability to obtain NV1 for federal government work.

After hours and weekend work may be required as well as onsite and remote work. You’ll manage resources, SLAs, mentoring, and guide the team through complex problems while delivering secure, compliant

Qualifications

Leadership of large endpoint engineering teams and SOE management.
Experience with MSP environments and ITIL/ITSM tooling.
Advanced end-user management and modern/traditional SOE methods.
Proven project management principles and strong scripting skills.
Experience with Azure AD, Intune, MECM and ADS/GPO management.
Strong analytical, problem-solving and customer-facing skills.

Responsibilities

Lead and mentor the endpoint engineering and packaging team to deliver high-quality support.
Manage resource planning, scheduling and ensure SLAs are met.
Oversee workload, priorities and the support model for customers.
Provide technical guidance and resolve complex problems.
Plan systems capabilities and mentor engineers to uplift skills.

Skills

Endpoint engineering management

MSP experience

ITIL / ITSM

SOE methodologies

Project management

Azure Virtual Desktop

Intune

SCCM / MECM

Active Directory GPO

PowerShell scripting

Customer relationship management

Communication skills

Tools

SCCM (MECM)

Intune

Azure Virtual Desktop

Windows 365 Cloud PC

Job description

Description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About The Role

This role is available across our offices in Australia: Sydney, Canberra, Melbourne, Adelaide, Perth, Brisbane. As an Endpoint Engineering Team Leader, you will lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied and customer outcomes delivered driving high levels of customer satisfaction. Due to the nature of Federal Government clients, Australian Citizenship and ability to obtain NV1 is required as part of the process. After hours and weekend work may be required as well as onsite and remote work.

Our team

This is an excellent leadership opportunity, joining a fantastic team of peers with potential to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.

What You’ll Do

As an Endpoint Engineering Team Leader you will be responsible for, but not limited to, the following:

Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
Managing performance and culture of a high-performance team
Managing team workload and priorities to achieve SLAs
Managing customer expectations by overseeing the support model.
Providing technical mentoring and guidance to less experienced members of the team.
Determining how to use resources to meet service level agreements and support objectives.
Remedying complex problems and provide technical consultation in line with the established support model.
Planning systems capabilities and resources to fulfil user requirements.
Mentoring other engineers in the team to uplift skills.
Monitoring performance system performance for all corporate platforms.
Managing the Installation, testing and maintaining system hardware and software.
Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.

What You’ll Bring

We are looking for someone with extensive IT industry experience and 3 years plus in an Endpoint Engineering management role. You are passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team.

Mandatory Experience

Experience in leading and managing a large high performing endpoint engineering and SOE management Team
2+ years of related experience working for a Managed Service Provider
Experience with ITIL framework and ITSM platforms for managing tickets
Advanced end-user management skills alongside modern and traditional SOE methodologies
Advance Experience in project management principles
Advanced experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM)
Experience in Active Directory Group Policy Management
Strong PowerShell scripting skills
Strong analytical, problem-solving and communication skills
Experience in managing customer facing environment
Proven ability to build customer relationships and deliver solutions in line with organizational goals

Culture And Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here