End-User Computing Engineer: Desktop & IT Support

Cognizant; Sydney; On-site; AUD 79,000 - 89,000; Full time

Job summary

Cognizant is seeking an End User Computing Support Engineer to provide Level 1/2 technical support for end-user devices, software, and room technologies in a fast-paced IT environment. You will troubleshoot Windows, MacOS, mobile devices, and Microsoft 365 apps while ensuring high customer satisfaction and adherence to service processes.

The role involves device provisioning, software deployment, and collaboration with cross-functional teams to resolve incidents and improve IT services.

Qualifications

• Experience in Windows 10/11 administration and support.
• Strong knowledge of MacOS and mobile device support.
• Proficient with Microsoft 365 apps and AD user/group administration.
• Experience with printer/MFD support and basic network troubleshooting.
• Familiarity with SCCM/MECM and JAMF for device management.
• Excellent customer service and incident management skills.

Responsibilities

• Provide Level 1 and Level 2 support for Windows, MacOS, laptops/desktops, and mobile devices.
• Resolve issues with Microsoft 365 apps, email, user access, and system configurations.
• Manage Active Directory accounts, security groups, and password resets.
• Diagnose and fix printer/MFD issues and driver problems.
• Support device provisioning and software deployment using SCCM, MECM, and JAMF.
• Assist with Zoom Rooms and Webex Rooms setup and troubleshooting.
• Log and track incidents, escalate where needed, and ensure SLA adherence.

Skills

Windows 10/11

Hardware troubleshooting

MacOS support

Mobile device support

MS 365 apps

AD administration

Password reset

Printer/MFD support

Incident management

Network basics

Tools

SCCM/MECM

JAMF

Job description

Cognizant is seeking an End User Computing Support Engineer to provide Level 1/2 technical support for end-user devices, software, and room technologies in a fast-paced IT environment. You will troubleshoot Windows, MacOS, mobile devices, and Microsoft 365 apps while ensuring high customer satisfaction and adherence to service processes.

The role involves device provisioning, software deployment, and collaboration with cross-functional teams to resolve incidents and improve IT services.