eMR Application Support Officer

Southern NSW Local Health District; Queanbeyan-Palerang Regional Council; On-site; AUD 79,000 - 94,000; Part time

Benefits offered by this job

Fitness Passport

Influenza vaccinations

Job summary

Southern NSW Local Health District seeks an experienced Health Manager to lead and optimise the eMR application support function across our rural health network. The role focuses on maintaining the eMR system, training staff, and delivering high-quality user support to clinicians and administrators.

The incumbent will collaborate with multiple stakeholders, align IT activities with district objectives, and drive improvements in patient information management while complying with NSW Health

Qualifications

• Proven extensive customer service skills and ability to communicate with multiple stakeholders from a management perspective.
• Experience supporting clinical information systems, preferably Cerner.
• Demonstrated ability to work under pressure and meet deadlines.

Responsibilities

• Maintain, educate and support the eMR database.
• Align services with SNSWLHD and MLHD objectives.
• Provide specialist application support for clinical information systems.
• Deliver online training to users dispersed across the Health District.

Skills

Customer service

Stakeholder comms

eMR support

Cerner experience

Education

Health/IT qualification

Tools

Cerner

Job description

From a government health authority in Australia

Southern NSW Local Health District 242 subscribers

• Employment Type: Permanent Part-Time
• Position Classification: Health Mgr Lvl 2
• Location: Queanbeyan
• Remuneration: $57.62 - $67.99 per hour
• Hours Per Week: 24 hours per week
• Requisition ID: REQ691990
• ApplicationClose: 2 October 2026
• Interviews Details: Scheduled within 10 days of closing

About the service

Lead the Future of Health – Join Us as a Health Manager

Are you a dynamic leader ready to drive positive change in rural healthcare? At (Site/Service) we’re seeking a Health Manager to oversee operations, inspire teams, and deliver exceptional care to our community.

What you'll be doing

The eMR Application Support Officer is responsible for effective maintenance, education and support of the eMR database to ensure delivery of a high quality service consistent with the specific needs and strategic objectives Southern NSW Local Health District (SNSWLHD) and Murrumbidgee Local Health District (MLHD).

Support for

• Health and Wellbeing benefits including Fitness Passport, and annual Influenza vaccinations
• A team that values your expertise, invests in your development and supports your lifestyle
• Relevant tertiary qualifications in a Health discipline, Information Technology or Information Management or equivalent work experience in relevant field.
• Proven extensive customer service skills and the ability to communicate with multiple stakeholders from a management perspective. e.g. clinicians, vendors, eHealth and technical staff to resolve issues associated with all eMR application areas. In particular, must have a patient and tolerant approach to customers/clients especially when operating under pressure.
• Proven extensive experience in providing specialist application support for clinical information systems (preferably experience with implementing and/or supporting Cerner) OR demonstrated clinical background & experience in one or more of the following disciplines: Operating theatres, emergency department, pathology, radiology or allied health.
• Proven involvement in implementation projects, preferably clinical information systems or ongoing support of implemented clinical information systems in addition to system and user testing of applications and use of appropriate methodologies.
• Demonstrated high level of customer service skills and the ability to establish rapport with staff at all levels. Demonstrate excellent written and oral communication skills including contributing to and or developing, manuals and procedures for use by eMR users.
• Demonstrate ability to conduct online training sessions with users geographically dispersed across the Health District.
• Proven ability to work as a team member in a high pressure environment including the ability to organize and prioritise workload and to set and meet deadlines.
• Current unrestricted drivers' licence and the ability to maintain. Ability and willingness to drive/travel as the role requires. This may involve driving long distances including overnight and longer stays away from your home facility. You may be required to work flexible hours dependent upon the needs of the Health District.

Occupational Assessment, Screening and Vaccination against Specific Diseases

This is a Category ‘B’ position, please read and understand NSW Health policy directive PD2024_015 All new employees must agree to comply with the requirements outlined in this policy. OASV requirements also include proof of vaccination against influenza and is compulsory for NSW Staff that enter any Residential Aged Care Facility (RACF) or who work in NSW Health owned and operated RACFs

Information for applicants

Southern NSW Local Health District is committed to closing the gap in health outcomes for Aboriginal and Torres Strait Islander peoples. As part of this commitment, the Stepping Up website has been developed to support Aboriginal and Torres Strait Islander job applicants through the NSW Health recruitment process. The site provides guidance, resources, and tools to help applicants confidently apply for roles and build meaningful careers in health.

Southern NSW Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

At Southern NSW Local Health District, we’re proud to be an equal opportunity employer. We are committed to fostering a workplace where diversity is celebrated, inclusion is part of everyday practice, and our people are supported to succeed. We encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, LGBTIQ+ people, and others who bring diverse experiences and perspectives to our workforce.

If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. www.immi.gov.au

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.