Employment Consultant - Iea

Sureway; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Above award rates

Performance bonus

Birthday leave

Additional leave

Learning & development

Monthly awards

Job summary

Sureway is seeking an Employment Consultant to help people find and keep meaningful work. You will work one‑on‑one with participants to understand goals and build a plan, while connecting with local employers to create opportunities.

No prior employment services experience is required; transferable skills from retail, hospitality, or customer service are welcome. The role rewards strong people skills, empathy, problem‑solving, and good record keeping, with onboarding and ongoing training

Qualifications

• Customer-facing experience is advantageous; employment services not required.
• Strong listener with problem-solving ability and trust-building in challenging moments.

Responsibilities

• Work one-on-one with participants to understand goals and build a plan.
• Connect participants with local employers and match to opportunities.
• Actively build relationships with local employers to create job opportunities.
• Promote participants' strengths and match to suitable roles.
• Identify barriers and coordinate support services or training as needed.
• Manage your caseload, priorities and follow-ups to keep progress.
• Maintain accurate records and meet program compliance requirements.

Skills

Interpersonal skills

Tech savvy

Problem solving

Attention to detail

Empathy

Customer facing experience

Job description

Job Description

Right now, we are in the middle of something exciting. Our team is growing, and we are on the lookout for an Employment Consultant. This isn't a role we had sitting empty; this position is created because we are doing more and we need good people around us to do it well.

Your customer service skills can change someone's life.

You already know how to listen, problem-solve and build trust with people in difficult moments. As an Employment Consultant at Sureway, those skills translate directly into one of the most rewarding careers you can have; helping people find and keep meaningful work.

We are looking for people who are great with people. You do not need prior employment services experience. If you have worked in retail, hospitality, customer service, call centres, administration or community work, we would like to hear from you.

What the Role Involves

• Working one-on-one with participants to understand their goals and build a plan to achieve them
• Connecting participants with local employers and matching people to the right opportunities
• Actively building relationships with local employers to create job opportunities
• Promoting participants’ strengths and matching them to suitable roles
• Identifying barriers and coordinating support services or training where needed
• Managing your own caseload, priorities, and follow-ups to keep things moving
• Maintaining accurate records and meeting program compliance requirements

What You Will Bring

• Strong interpersonal skills: you can build rapport quickly and handle difficult conversations with empathy
• Tech savvy & confident in using computers & online systems
• Problem-solving ability and a positive, can-do approach
• Good organisation and attention to detail: accurate record-keeping matters in this role
• A genuine desire to see others succeed
• Experience in any customer-facing role is an advantage; employment services experience is not required

Transferable Skills Welcome

If you have built your career in retail, hospitality, call centres, administration, or community services, your skills are directly applicable here. Sureway provides full onboarding and ongoing training. You bring the people skills, we will teach you the rest.

Benefits

At Sureway, we believe in offering more than just a job. We provide growth, support, and rewards that help you thrive both professionally and personally.

• We pay above award rates – because your time and talent are worth more
• Performance bonus scheme based on meeting benchmarks
• Birthday leave – celebrate your special day with a paid day off every year
• Additional leave – enjoy an extra week off each year after 3 years of service
• Ongoing learning and development – access programs & study assistance to grow your skills and career
• Recognition that means something – be celebrated through monthly awards and our annual team awards program

Organisation Details

Sureway Employment and Training lead the industry in Workforce Australia Employment Services and services to those with Disability. We also extend to the delivery of training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence with reliable transport.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds