Employment Consultant

BUSY Ability; City of Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

A not-for-profit organization in Brisbane seeks an Employment Consultant to help diverse clients secure meaningful employment. This full-time role requires resilience and strong conflict resolution skills. Responsibilities include managing a caseload and partnering with local employers. The ideal candidate has a background in customer service and is digitally savvy. The position offers salary packaging, professional development opportunities, and a supportive team environment.

Benefits

NFP Salary Packaging

Access to Fitness Passport

Career progression opportunities

Training allowance

Employee Assistance Program

Qualifications

• Customer service experience is essential.
• Intermediate computer skills required.
• Ability to obtain a Blue Card and National Police Check.

Responsibilities

• Assist clients in securing sustainable meaningful employment.
• Manage a varied and active caseload.
• Forge partnerships with local employers.

Skills

Demonstrated customer service experience

Digitally savvy – intermediate computer skills

Ability to resolve complex client situations

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY Ability...

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

Job Description

A bit about the role...

Working within a Workforce Australia specialist contract; Ex-Offenders Program as an Employment consultant means taking on the challenging yet fulfilling responsibility of assisting a diverse range of clients in securing sustainable meaningful employment. You'll manage a varied and active caseload, focusing on retraining and upskilling while forging partnerships with local employers to create opportunities. This role requires resilience, outstanding conflict resolution abilities, and a track record of meeting KPIs. If you're passionate about making a positive impact on individuals' lives and communities, this position is perfect for you!

This role is full time, fixed term until 30 June 2027 based in our Fortitude Valley office. Working hours 8.30am -5pm Monday to Friday, in office.

• NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card!
• Access to Fitness Passport
• Career progression and internal opportunities
• Training and Professional development allowance
• Employee Assistance Program and Flare Wellbeing App
• Monthly, FLEXI day off
• Work as part of a team whilst working autonomously with your clients!

Desired Skills and Experience

A bit about your experience…

• Demonstrated customer service experience
• Digitally savvy – intermediate computer skills
• Previous administration experience
• Ability to work under pressure and meet KPI’s
• Ability to resolve complex client situations with resilience and maturity
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply.