Employment Coach

Karingal; Canterbury-Bankstown; Remote; AUD 65,000 - 73,000; Full time

Benefits offered by this job

Salary packaging

Extra Leave

Purchased leave options

Discounts

University study discount Torrens

Wellbeing support

Referral bonus

Job summary

genU is seeking an Employment Coach within the Inclusive Employment Australia program to support people with disability or other barriers toward meaningful employment in NSW. You will build relationships, assess skills and goals, and provide practical, personalised guidance to help participants become job-ready and achieve sustainable outcomes.

You will join genU, a profit-for-purpose organisation, offering a supportive environment, salary packaging, extra leave, and discounts.

Qualifications

• Experience in customer service, recruitment or employment consultancy setting.
• Proficiency in Microsoft Office and case management systems.
• Strong communication and documentation skills.

Responsibilities

• Understand participants' strengths and goals to match with employment opportunities.
• Bridge the gap between job seekers and local employers by promoting their skills.
• Link participants with training, health and community supports for long-term success.
• Support participants to develop practical career plans that unlock potential and boost confidence.

Skills

Communication skills

Documentation & compliance

Team player

Customer service experience

Tools

Microsoft Office

Case management systems

Job description

Salary: $65,00-$73,000 + Superannuation + NFP salary packaging benefits
Employment status: Full Time
Job number: 3799

Hey you!

MatchWorks is looking for an Employment Coach who is passionate about supporting people with disability, injury, illness, or other vocational barriers on their journey to meaningful employment through the Inclusive Employment Australia (IEA) program. You’ll build strong relationships with participants, understand their skills, experience, and goals, and provide practical, personalised support to help them become job ready and achieve sustainable employment outcomes.

As part of genU we’re a profit-for-purpose organisation. Our focus at MatchWorks is to remove barriers to employment and help job seekers to find meaningful work and support them to sustain employment and build careers. We do this through programs and initiatives including our government-funded Inclusive Employment Australia (IEA) and Workforce Australia services.

What you’ll do

As an Employment Coach in our Inclusive Employment Australia team you’ll:

• Work with your participants to understand their strengths and goals to match them with the right employment opportunities
• Bridge the gap between job seekers and local employers by promoting their unique skills and strengths
• Link participants with training, health, and community supports for long‑term success
• Support participants to develop practical career plans that unlock their potential and boost confidence

What you’ll bring

• Highly developed communication skills to provide relevant supports to participants and external stakeholders
• Ability to provide accurate and timely documentation and compliance records in accordance with Workforce Australia requirements
• A collaborative team member who brings professionalism, positivity, and a mature approach to teamwork

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

• Experience in a customer service, recruitment or employment consultancy setting
• Proficiency in Microsoft Office and case management systems

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings.

We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Extra Leave - 13 days personal leave/10 days wellbeing leave plus your 20 days of annual leave.
• Purchased leave options - the ability to buy additional annual leave to support work‑life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi‑Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

You can view the full position description on the genU careers page HERE.

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent Team at [e-mail]