Employment Adviser - Casino / Kyogle

Tursa Employment and Training; Casino; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Highly Competitive Above Award Salarie

Monthly Performance Bonuses

25% Annual Leave Loading

Long Service Leave after 5 years

Work-Life Balance Initiatives

9-day Fortnight with flexible RDO

4-Day Work Week – after probation

Salary Packaging – up to $18,550 tax‑s

Novated Leasing Options

Fully Funded Professional Development

Job summary

TURSA Employment and Training in Casino and Kyogle is seeking an Employment Adviser to support participants back into work. You will handle intake, advise on pathways, and collaborate with community services to remove barriers.

This is a permanent full-time role, with potential part-time consideration for the right candidate. The role emphasizes strong customer service, empathy, and adherence to employment services guidelines, with benefits including flexible work arrangements and professional

Qualifications

• Effective oral and written communication skills.
• Strong IT literacy and capacity to learn new systems.
• Confidence to perform in a high volume, results driven industry.
• Resilient and empathetic towards others.

Responsibilities

• Provide exceptional customer service while building rapport with participants.
• Address, manage and overcome participant barriers to employment.
• Link with other community services to address barriers.
• Ensure participant adherence to compliance requirements and guidelines.
• Sourcing suitable jobs for participants and encouraging active job seeking.
• Provide post-placement support after employment start.

Skills

Customer service

Empathy

Communication skills

IT literacy

Barrier management

Tools

CRM software

MS Office

Job description

Tursa Employment and Training – Casino NSW

About Us:With over 30 years of experience,TURSAis a respected not-for-profit provider of Employment and Training Services. We operate under contracts from the Australian Government, delivering essential services such asWorkforce Australia– Employment Services,Inclusive Employment Australia, andWorkforce Australia– Transition to Work. As an Employment and Training Organisation, we are committed to empowering participants and enabling long-term sustainable employment outcomes.

Our Reach:Our geographical footprint spans from Foster in NSW to Noosaville in QLD. We serve diverse communities and work tirelessly to provide excellent customer service and personalised advice to participants.

The Role:Employment Adviser(EA) -As an EA atTURSA, you'll play a vital role in supporting participants on their journey back to work. Some of our participants face vulnerabilities, such as drug and alcohol dependency, unstable housing, and mental health conditions, so your empathetic and solutions focused approach will be crucial.

This role will be based across ourCasino and Kyoglesites and is a permanent full-time position. Though this role is advertised for full-time, if you are the right candidate, we may consider part-time positions.

Your responsibilities include:

• Providing exceptional customer service whilst building strong rapport with participants
• Addressing, managing, and overcoming participant barriers to employment
• Linking in with other community services to address barriers
• Ensuring participant adherence to compliance requirements and guidelines
• Sourcing suitable jobs for participants and / or motivating them to actively secure their own employment
• Providing Post Placement Support after commencement of employment

Why JoinTURSA?We value our team and offer a range of benefits to support your career and well-being:

• Highly Competitive Above Award Salaries
• Monthly Performance Bonuses
• 25% Annual Leave Loading
• Long Service Leave after 5 years
• Work-Life Balance Initiatives
• 9-day Fortnight with flexible RDO (8-hour days)
• 4-Day Work Week (9-hour days) – Available after successfully passing probation
• Generous Salary Packaging– up to $18550 can be taken as an additional tax-free component of salary
• Novated Leasing Options
• Fully Funded Professional Development

What we need from you:

• Effective oral and written communication skills
• Strong IT literacy and a capacity to learn new systems
• Confidence to perform in a high volume, results driven industry
• Resilient & empathetic nature towards others

Although previous experience inEmployment Servicesis an advantage, it is not essential. Some of the diverse backgrounds that people have joined us from include community and emergency services, banking, sales, real estate, retail, and customer service just to name a few. Individuals have found rewarding and fulfilling careers with our organisation,contributing their unique experiences and skills.

TURSA reserves the right to appoint an applicant at any time.

Successful applicants will be required to undertake an Australian Federal Police Check and Working with Children Check.