Employee Relations Specialist | NSW Government

SB Recruitment; Sydney; On-site; AUD 95,000 - 130,000; Full time

Job summary

NSW Government is seeking an experienced Employee Relations Specialist, working as a People & Culture Business Partner, Case Management, on a short-term contract through to 20 December 2026. The role focuses on high-volume complex case management and sensitive employee matters.

You will lead end-to-end ER matters, provide risk-balanced advice, document records, and partner with managers and P&C teams. Government context and regulatory knowledge are highly valued.

Qualifications

• Experience independently managing complex sensitive employee relations cases in a high-volume setting.
• Experience in government or highly regulated environments preferred.
• Strong knowledge of employment legislation and public sector policy.
• Ability to apply procedural fairness and manage risk in contentious matters.
• Experience in employee/industrial relations or workers' compensation case management.
• Strong stakeholder engagement, communication and documentation skills.
• Ability to work autonomously and deliver from day one.

Responsibilities

• Manage complex employee relations matters end to end, including grievances, complaints, conduct and underperformance.
• Manage health, wellbeing and fitness-for-work matters, including non-work injuries.
• Provide practical, risk-balanced advice in line with legislation, policies and procedural fairness.
• Prepare accurate and defensible documentation, correspondence and case records.
• Partner with managers, P&C specialist teams and stakeholders to resolve matters effectively.
• Exercise sound judgement and discretion when handling sensitive issues.
• Prioritise multiple cases concurrently while meeting tight deadlines.

Skills

Employee relations

Case management

Government experience

Procedural fairness

Stakeholder engagement

Legislation knowledge

Documentation

Job description

Employee Relations Specialist | NSW Government

The Company….. A well-regarded organisation is seeking an experienced People & Culture Business Partner, Case Management for a short-term contract through to 20 December 2026. This is an excellent opportunity for a hands-on HR professional with strong employee relations experience.

The role operates in a high-volume, complex case management environment, requiring sound judgement, autonomy and the ability to manage sensitive and high-risk employee matters.

The Job

As a People & Culture Business Partner, Case Management, you will be responsible for the following duties:

• Manage complex employee relations matters end to end, including grievances, workplace complaints, conduct and underperformance.
• Manage health, wellbeing and fitness-for-work matters, particularly non-work-related injuries.
• Provide practical, risk-balanced advice in line with legislation, policies and procedural fairness.
• Prepare accurate and defensible documentation, correspondence and case records.
• Partner with managers, P&C specialist teams and stakeholders to resolve matters effectively.
• Exercise sound judgement and discretion when handling sensitive and contentious issues.
• Prioritise multiple cases concurrently while meeting tight deadlines.

You

To be successful in this role, you will have experience in the following areas:

• Demonstrated experience independently managing complex and sensitive employee relations cases in a high-volume environment.
• Experience within government or a highly regulated environment is strongly preferred.
• Strong knowledge of employment legislation, industrial instruments and public sector policy frameworks.
• Proven ability to apply procedural fairness and manage risk in contentious matters.
• Experience in employee relations, industrial relations or workers' compensation case management.
• Strong stakeholder engagement, communication and documentation skills.
• The ability to work autonomously, exercise sound judgement and deliver from day one.
• Confidence navigating digital tools and Microsoft Office applications.