Employee Relations Specialist

Scope Vic; Melbourne; Hybrid; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 peryear

Free onsite parking

Flexible working arrangements

Job summary

Scope Vic is seeking a People & Performance Specialist (ER Specialist) to manage complex employee relations matters end-to-end. You will provide expert advice, coaching and practical support to people leaders on sensitive issues, ensuring policy compliance and risk mitigation in a fast-paced environment.

Join a team focused on fair, consistent culture, governance, and collaboration with the People Advisory and SIT teams. A tertiary HR qualification and extensive ER experience are preferred.

Qualifications

• A tertiary qualification in HR or a related field preferred, plus extensive experience in an HR generalist role.
• Strong knowledge of governance, regulatory, and legislative requirements impacting employment, including the Fair Work Act, Modern Awards, enterprise agreements, Equal Opportunity.
• Ability to advise and coach leaders on performance management using relevant tools and frameworks.
• Significant experience in developing, implementing, and facilitating employee relations processes in a high-volume environment.
• Experience in a unionised environment and multiple industrial instruments.
• Strong critical thinking and problem-solving skills.
• Demonstrated ability to influence, negotiate, and build trusted relationships within a diverse and geographically dispersed organisation.

Responsibilities

• Triage complex and sensitive people matters in collaboration with the People Advisory team.
• Receive case handovers from People Advisory once matters meet defined thresholds.
• Case management of highly complex and sensitive performance, conduct, grievances, inherent requirements and show case matters end to end in compliance with policy and industrial instruments.
• Attend with and support managers through performance and disciplinary meetings including preparation of information, in briefing and out briefing.
• Maintain ER case files to audit standard including document governance.
• Maintain high-quality case management documentation including drafting of case reports.
• Liaise with Unions and other employee representatives throughout processes.
• Conduct case reviews and audits, and ensure standards are met and issues identified for systemic improvement.
• Collaborate with Scope Investigation Team (SIT) to establish investigation scope, strategy and prioritisation.

Skills

Employee relations

HR generalist

Governance knowledge

Influence & negotiation

Stakeholder management

Education

Tertiary qualification in HR or related field

Job description

About Scope

Looking for work with real purpose?

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

We are currently undertaking a significant transformation program across our organisation and this is creating new employment and career opportunities.

Should you wish to leverage your high volume Employee Relations skills in a rewarding and values led organization we would love to hear from you…

About Your Role

You will report directly to the People & Performance Lead as a People & Performance Specialist (ER Specialist) and be responsible for managing complex and high‑risk people matters end‑to‑end in line with organisational policies, procedures and relevant industrial instruments.

As a member of a team of 6, the role applies specialist expertise to support a fair, consistent and just culture, with a strong focus on risk mitigation and sound decision‑making.

The role provides expert advice, coaching and practical support to people leaders on sensitive and complex matters, including performance management, conduct, grievances, inherent requirements and show cause processes. Matters addressed by this role typically require nuanced judgment, formal inquiries, and a consistent application of policy and procedure.

You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced, diverse and complex environment.

Your Key Focus

As a direct report to the Team Lead, People & Performance.

Some of your responsibilities will include:

• In collaboration with People Advisory team, triage complex and sensitive people matters
• Receive case handovers from People Advisory once matters meet defined thresholds
• Case management of highly complex and sensitive performance, conduct, grievances, inherent requirement and show case matters end to end in compliance with policy and industrial instruments
• Attend with and support managers through performance and disciplinary meetings including preparation or information, in briefing and out briefing
• Maintain ER case files to audit standard including document governance
• Maintain high-quality case management documentation induing drafting of case reports
• Liaise with Unions and other employee representatives throughout processes
• Conduct case reviews and audits, and ensure standards are met and issues identified for systemic improvement
• Collaborate with Scope Investigation Team (SIT) to establish investigation scope, strategy and prioritisation

Your experience shall align with

• A tertiary qualification in HR or a related field preferred, plus extensive experience in an HR generalist role, with a focus on employee relations
• Strong knowledge of governance, regulatory, and legislative requirements impacting employment, including the Fair Work Act, Modern Awards, enterprise agreements, Equal Opportunity
• Ability to advise and coach leaders on performance management using relevant tools and frameworks
• Significant experience in developing, implementing, and facilitating employee relations processes in a high volume environment
• Experience in a unionised environment and multiple industrial instruments
• Strong critical thinking and problem‑solving skills
• Demonstrated ability to influence, negotiate, and build trusted relationships within a diverse and geographically dispersed organisation

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Benefits:

• Meaningful work that creates positive impact for people with disability
• Flexible working arrangements, with a minimum of three days per week at a Scope location
• Collaborative and supportive team environment
• Opportunities to influence organisation-wide transformation initiatives
• Salary packaging benefits of up to $15,900 per year
• Free onsite parking

Scope (Aust) is a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.