Empathetic Complaints Resolution Specialist (Hybrid)

Nsw Ombudsman; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

The NSW Ombudsman is seeking a Complaints Officer in Sydney CBD with hybrid and flexible working options. The role handles complaints about NSW Government agencies, local councils and some community services, including intake via phone and electronic channels.

The successful candidate will bring empathy, strong communication, and sound analytical ability in a high-volume environment. The position offers a competitive salary, opportunities for advancement, and a supportive, inclusive team culture

Qualifications

• Empathy, strong communication, and sound analytical ability in a high-volume environment.

Responsibilities

• Handles complaints about NSW Government agencies, local councils and some community services, including intake via phone and electronic channels.

Job description

The NSW Ombudsman is seeking a Complaints Officer in Sydney CBD with hybrid and flexible working options. The role handles complaints about NSW Government agencies, local councils and some community services, including intake via phone and electronic channels.

The successful candidate will bring empathy, strong communication, and sound analytical ability in a high-volume environment. The position offers a competitive salary, opportunities for advancement, and a supportive, inclusive team culture