Emergency Response Service Coordinator

Ixom; Melbourne; Hybrid; AUD 42,000 - 60,000; Part time

Benefits offered by this job

Competitive salary aligned with market

Permanent, part-time role (3 days/week

Comprehensive training and onboarding

Apply technical knowledge in a unique,

Career development and progression

Flexible working arrangements where/OP

Health & Wellbeing & EAP

Inclusive, collaborative workplace

Job summary

IXOM is seeking an Emergency Response Service (ERS) Coordinator at our Melbourne CBD Head Office on a permanent, part-time basis. You will receive training and provide technical support for chemical emergencies, assessing risks and delivering clear guidance to bring incidents under control.

The role suits problem solvers who communicate precisely under pressure and enjoy technical decision-making. It includes on-call duties and an overtime package for extra coverage.

Qualifications

• Analytical and problem-solving abilities.
• Ability to stay calm and make quick, sound decisions.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Experience with chemicals, dangerous goods or industrial environments is highly regarded.

Responsibilities

• Respond to chemical and hazardous materials emergencies via calls.
• Assess hazards and risks for each incident.
• Provide clear, technical advice to help manage emergencies.
• Remain calm and communicate clearly during time-critical situations.
• Maintain accurate records and complete administrative tasks.
• Support ongoing quality and operational standards of the ERS.

Skills

Analytical skills

Problem solving

Calm under pressure

Communication skills

Time management

Attention to detail

Experience with chemicals

Education

Science/ Chemistry/ Chemical Engineering degree

Job description

Looking to put your science or engineering qualification to practical use in a unique role within the chemical industry?

Based at our Melbourne CBD Head Office, IXOM is looking for an Emergency Response Service (ERS) Coordinator to join our team on a permanent, part-time basis.

You'll receive comprehensive training in our emergency response procedures, systems and processes. Once trained, you'll provide technical support to callers managing chemical and hazardous materials emergencies, quickly assessing risks and providing clear, practical advice to help bring situations under control.

This role is ideal for someone who enjoys problem solving, technical decision-making and working in situations where accuracy and clear communication matter.

You will work 3 days per week and participate in an on-call roster covering approximately 24 evenings and 12 weekends per year, with an overtime package provided for the additional coverage.

Your responsibilities

• Respond to incoming calls relating to chemical and hazardous materials emergencies
• Assess hazards and potential risks associated with each incident
• Provide clear and appropriate technical advice to help manage emergency situations
• Remain calm and communicate effectively when dealing with time-critical situations
• Maintain accurate records and complete administrative activities
• Support the ongoing quality and operational standards of the Emergency Response Service

About you

To be successful in this role, you will have:

• A tertiary qualification in Science, Chemistry, Chemical Engineering, Engineering or a related scientific discipline
• Strong analytical and problem-solving skills
• The ability to remain calm, think quickly and make sound decisions under pressure
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• High attention to detail and accuracy
• Experience with chemicals, dangerous goods, hazardous materials, manufacturing or industrial environments will be highly regarded

Recent science or engineering graduates with the right technical foundation and communication skills may also find this an excellent opportunity to build experience within the chemical industry.

Benefits at IXOM

• Competitive salary aligned with market and experience
• Permanent, part-time role offering 3 days per week
• Comprehensive training and structured onboarding
• Opportunity to apply your technical knowledge in a unique and meaningful role
• Career development and internal progression opportunities
• Flexible working arrangements where operationally possible
• Health, wellbeing and Employee Assistance Program support
• Inclusive, collaborative and values-driven workplace

To Apply

If you're looking for a unique opportunity to apply your science or engineering background in the chemical industry, we'd love to hear from you.

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.

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