Emergency Operations & Response Specialist

Endeavour Energy (NSW); Sydney; On-site; AUD 96,000 - 117,000; Full time

Benefits offered by this job

Rotating shift roster with shift allot

Home shift start/finish options

Autonomy in field decisions

Structured competency pathway

Job summary

Endeavour Energy is seeking an Emergency Operations & Response Specialist to join the first-response team at Glendenning Field Service Centre. You'll attend network faults, assess risk, and, where competent and safe, switch, repair and restore supply across HV and LV networks.

This role is a field-based extension of Network Control, requiring autonomy, strong safety focus and the ability to coordinate with emergency services, customers and field crews on a rotating shift roster that includes

Qualifications

• Electrical Trade Qualification Certificate III Electrotechnology or equivalent.
• Post-trade experience in electrical distribution, including overhead and underground networks and customer installations.
• Experience in fault response, restoration and HV/LV fault diagnosis or repair.
• Strong safety focus and ability to assess risk in high-risk environments.
• Ability to work autonomously and manage competing priorities to completion or escalation.
• Strong communication skills with Control Room, customers, crews and emergency services.
• HR class driver licence, White Card and EWP licence for boom lengths of 11 metres or more.

Responsibilities

• Attend network faults, assess risk, make sites safe, diagnose complex issues.
• Where competency allows, complete switching, repair and restoration to return supply safely.
• Operate as a field-based extension of Network Control, coordinating with emergency services and field teams.
• Work across HV, LV, street lighting and service networks with advanced fault finding and repairs.

Skills

Fault response

HV/LV fault diagnosis

Autonomous working

Communication with Control Room

Education

Electrical Trade Qualification Certificate III Electrotechnology or equivalent

Tools

ADMS

Smart-meter data

Job description

Base Salary from $98,043 + Allowances + 17% Super – ($106146 excludes shift allowance)

Be part of the first-response team supporting the Control Room, managing faults and emergencies and doing interruptible work between urgent tasks.

There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy.

More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers in Sydney’s Greater West.

We need talented people who care about one another and the work they do. Why? Because we’re one of Australia's fastest growing networks, connecting 20,000 new customers each year, including the Western Sydney Aerotropolis. And when we power together, we go further, faster; towards a smarter, more sustainable future for us all.

About The Role

An opportunity has arisen to join our Emergency Operations & Response team, based at Glendenning Field Service Centre and working across the Endeavour Energy network.

As an Emergency Operations & Response Specialist, you will be part of an integrated first-response and repair capability working closely with the Control Room. You will attend network and customer faults, assess risk, make sites safe, diagnose complex issues and, where competency and risk allow, complete the switching, repair and restoration work needed to return supply safely and efficiently.

This is a genuine step-up opportunity for experienced electrical tradespeople who want greater ownership of their work. Operating as a field-based extension of Network Control, you will make informed decisions in dynamic environments, work autonomously or form part of a two-person or EWP crew, and coordinate with emergency services, customers and field teams when incidents escalates.

The role spans HV, LV, street lighting and service networks, combining advanced fault finding, complex repairs, emergency switching, inspections and interruptible work. You will use systems such as ADMS and smart-meter data to resolve faults, reduce repeat issues and keep pace with changing network standards, renewable technologies and industry best practice. The position is inherently mobile and requires rotating shiftwork, including weekends and public holidays.

Benefits

• Varied, fast-paced fault and emergency work across the network
• End-to-end job ownership from first attendance and diagnosis through to repair and restoration
• Autonomy to make field decisions within your competency and authorisations
• Opportunities to build advanced fault-finding, switching, live-work and emerging-technology capability
• A structured competency pathway with technical development and future career opportunities
• Work as a single responder or combine into two-person and EWP repair crews as demand changes
• Rotating shift roster with applicable shift allowances and penalty rates.
• Start & finish from home options over the shift pattern.

About You

You are an experienced electrical tradesperson who is ready to step up, take control of your work and deliver safe outcomes in situations where priorities can change quickly. To be considered, you will meet the following essential requirements:

• Electrical Trade Qualification Certificate III Electrotechnology or equivalent
• Proven post-trade experience in the electrical distribution industry, including overhead and underground networks and customer installations
• Demonstrated experience in fault response, restoration and complex HV/LV fault diagnosis or repair
• Strong safety focus and the ability to assess risk and make sound decisions in high-risk, changing environments
• Ability to work autonomously, manage competing priorities and take ownership through to completion or effective escalation
• Strong communication skills for working with the Control Room, customers, crews, emergency services and other stakeholders
• Current HR class driver licence, White Card and EWP licence for boom lengths of 11 metres or more

Highly Desirable

• DN1/DN2 switching authorisations
• Live-line qualifications and experience
• First-response, standby or incident-site coordination experience
• Experience with ADMS, smart-meter data, renewable technologies or power-quality investigations
• Additional licences or tickets such as Traffic Control, Dogging, Forklift or C2 crane

For further information, please contact [e-mail]

Applications close – 1 November 2026.

When we power together, we can achieve so much more.

At Endeavour Energy, having a diverse and inclusive workplace makes us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included and respected.