Electrical Service Delivery Lead

QA Electrical QLD Pty Ltd; City of Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

QA Electrical is seeking an Electrical Client Manager / Electrical Service Manager to lead service delivery from our Brisbane base. A‑Grade Electrical Licence and leadership experience are essential to manage client accounts, drive safety, and oversee project delivery.

You’ll quote works, schedule technicians, and manage GP targets while building strong customer relationships across sectors. Join a growing national business offering diverse projects, ongoing training, and a supportive team

Qualifications

• A‑Grade Electrical Licence (QLD) required.
• Current Driver’s Licence required.
• Minimum 3 years’ experience in a similar or management role, with leadership experience.
• Excellent organisational and communication skills.
• Account management and/or business development experience.
• Proficiency in Microsoft applications (Word, Excel, Teams) and job management software.
• Strong problem-solving skills and ability to stay calm under pressure.
• Ability to pass a pre-employment medical.

Responsibilities

• Drive a proactive safety culture, leading by example and completing regular safety audits.
• Recruit and induct technicians and apprentices in collaboration with HR.
• Coach, develop, and manage team performance; conduct annual reviews.
• Allocate work, provide clear direction, and supervise completion.
• Communicate goals, promote QA culture, inclusion, and values.
• Prepare and quote works within delegated authority, ensuring GP% targets.
• Schedule technicians, equipment, and procure materials efficiently.
• Ensure accurate timesheets, correct invoices, and proper job close-out.
• Maintain compliance with QA standards, statutory requirements, and processes.
• Build strong relationships with existing customers to maximise QA opportunities across the clients’ various departments.
• Seek to identify and expand projects and other works opportunities within your accounts.
• Provide clients with solutions and become a trusted services provider.
• Follow up on any new customer opportunities and leads provided
• Keep opportunity pipeline updated and complete accurate sales/GP forecasts.
• Monitor WIP levels and ensure prompt invoicing.
• Track project costs, variations, and forecasts.
• Monitor GP% and address issues promptly, support debt resolution.

Skills

Leadership experience

Communication skills

Problem-solving

Organisational skills

Customer management

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

QA Electrical is seeking an Electrical Client Manager / Electrical Service Manager to lead service delivery from our Brisbane base. A‑Grade Electrical Licence and leadership experience are essential to manage client accounts, drive safety, and oversee project delivery.

You’ll quote works, schedule technicians, and manage GP targets while building strong customer relationships across sectors. Join a growing national business offering diverse projects, ongoing training, and a supportive team