EL1 Assistant Director PACE Support (Specialist)

Softtest Pays; Council of the City of Sydney; On-site; AUD 100,000 - 120,000; Full time

Job summary

A government agency for disability services seeks an Assistant Director for its Business Application Support team. The role involves leading a specialist ICT team, managing the Software development lifecycle, and engaging stakeholders. Ideal candidates will have experience with Agile methodologies and the Salesforce platform. Must be an Australian citizen and able to obtain a Baseline security clearance. This is a contracting role starting January 2024 with potential extensions.

Qualifications

• Experience leading and managing an ICT support team for complex applications.
• Experience with Agile methodology for team management.
• Able to engage with business and technical stakeholders effectively.

Responsibilities

• Lead a team of specialist ICT resources in a complex environment.
• Assist with strategy, planning, and delivery.
• Manage team performance using Agile methodologies.

Skills

Leading and managing an ICT support team

Managing the software development lifecycle

Using Agile methodology

Stakeholder management

Problem-solving skills

Data analysis and system monitoring

Tools

Salesforce platform

Job description

Job Description:

Australian Citizens residing in Australia with ability to obtainBaseline Clearance only respond.

• Contract start 15 January 2024 to 12 months, 12 months extensions.
• Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Richmond, Surry Hills role.

The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

The NDIA requires the services of an Assistant Director for the Business Application Support team. The candidate will support the Director and lead the team in undertaking the operational activities for the agencys Salesforce platform. The candidate will also be required to undertake a level of support and operational activities for other business and integrated applications.

The duties of the role include, but are not limited to:

• Lead a team of specialist ICT resources in a complex and critical enterprise environment.
• Assist with directorate strategy, planning, prioritisation, and delivery.
• Perform day-to-day team management, employing Agile methodology and managing team sprints.
• Investigate and resolve issues raised to the team and operate using ITIL framework.
• Build strong relationships with various business and technical team leads, engaging with them to deliver team outcomes, including facilitating and delivering workshops.
• Coordinate required change and release management tasks for the team, including prioritisation, development, testing, business engagement, and governance.
• Implement and operate mature monitoring capabilities across the integrated environment landscape.
• Vendor and commercial management
• Conduct service transition activities to successfully transition project developed functionality into BAU operations and support.
• Develop operational processes and procedures.
• Undertake and enforce governance activities and control implementation.
• Identify and implement continuous improvement initiatives.
• On-call duties as required.

Entry Level checks will be required for all successful candidates. Must be an Australian Citizen and either hold or be willing to obtain a Baseline security clearance.

Every application requires to address selection criteria as part of application submission.

1. Demonstrated experience leading and managing an ICT support team, delivering support for complex business applications/systems.

2. Demonstrated experience managing the Software development lifecycle.

3. Demonstrated experience using Agile methodology to run and manage team sprints.

4. Demonstrated experience managing both business and technical stakeholders to achieve desired outcomes.

5. Experience with Salesforce platform.

6. Exceptional problem-solving skills, and the ability to apply deductive reasoning, consider the bigger picture, architecture, and stakeholder impacts.

1. Able to remove blockers and clear paths forward for your team members, driving actions through to completion to achieve required outcomes.

2. Have a flair for data analysis and system monitoring, and strong process development and documentation skills.

3. Ability to balance technical dependencies and business requirements.

4. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.