Senior Communications and Engagement Officer

Persolkelly; Townsville; On-site; AUD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Communications and Engagement Officer to lead impactful public engagement efforts. In this dynamic role, you will design and implement community engagement strategies, support internal stakeholders, and respond to complex public issues with professionalism. With a focus on collaboration and community impact, this position offers the chance to work on high-visibility projects in a supportive environment. If you are passionate about driving engagement excellence and thrive in a purpose-led atmosphere, this opportunity is perfect for you.

Benefits

Competitive salary

Collaborative work environment

Supportive leadership

Qualifications

• 5+ years' experience in public engagement or related field.
• Strong interpersonal and negotiation skills are essential.

Responsibilities

• Design and evaluate community engagement and communication plans.
• Support stakeholders with strategic advice aligned with IAP2 framework.

Skills

Interpersonal Skills

Negotiation Skills

Facilitation Skills

Written Communication

Stakeholder Management

Time Management

Education

Tertiary qualifications in Communications

IAP2 Certification

Tools

Microsoft Office

Engagement HQ

Engagement Hub

Job description

Senior Communications and Engagement Officer

This role requires your experience and leadership in public engagement to drive visible impact.

Key Responsibilities

1. Design, implement, and evaluate community engagement and communication plans.
2. Support internal stakeholders with tactical and strategic advice aligned with the IAP2 framework.
3. Respond to sensitive or complex public-facing issues with professionalism and clarity.
4. Develop content and messaging across traditional and digital channels.
5. Strengthen partnerships with community groups, industry, and government stakeholders.
6. Contribute to building a culture of engagement excellence across the organization.

What We're Looking For

• Tertiary qualifications in Communications, Public Relations, Community Engagement, or related discipline, or at least 5 years' proven experience in a similar role.
• IAP2 Certification (mandatory).
• Strong interpersonal, negotiation, and facilitation skills.
• High-level written communication ability across various formats and audiences.
• Experience in complex stakeholder environments.
• Proficiency in Microsoft Office and familiarity with online engagement tools (e.g., Engagement HQ, Engagement Hub).
• Exceptional time management skills and ability to manage multiple priorities.
• A current C Class driver's license.

What's on Offer

• Competitive salary aligned with LGO6 level.
• Opportunity to work on high-visibility projects that positively impact the community.
• A collaborative, values-driven work environment.
• Supportive leadership and an engaged team.

If you're passionate about public engagement and thrive in a dynamic, purpose-led environment, we want to hear from you.

At PERSOLKELLY, our focus is on supporting your career growth through innovative approaches, backed by our expertise and capabilities.

We are committed to creating a safe, inclusive environment that values diverse backgrounds, experiences, and perspectives.

We encourage applications from women, Aboriginal and Torres Strait Islander peoples, and individuals from diverse backgrounds.

If you're interested in joining our team, please APPLY now.

Visit our website to learn more about working with PERSOLKELLY.

Follow us on LinkedIn at linkedin.com/company/persolkelly for updates and insights.