Education Tech Support Officer | Fast-Paced, Impactful Help

Compass Education; Victoria; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

PD budget

Employee Assistance Program

Parental leave

Inclusive culture

Growth opportunities

Job summary

Compass Education is seeking a Customer Support Officer in Australia to join our Contact Centre, helping schools maximize the Compass platform. You’ll handle inquiries via phone, live chat and email, resolve issues, and ensure clear, timely communications.

Reporting to a Team Leader, you’ll work in a fast-paced environment, meet service targets and collaborate with colleagues to drive great customer outcomes. Flexibility for a rotating 7am–8pm AEST schedule is required.

Qualifications

• 2+ years' experience in customer/member service roles within a contact centre or similar support environment.
• Strong communication skills and the ability to build positive relationships with customers.
• Confidence solving problems and investigating issues to find the right solution.
• Proactive approach to learning new systems and product features.

Responsibilities

• Deliver great customer support by responding to enquiries across phone, email and live chat.
• Resolve issues first time where possible and follow up when needed.
• Work collaboratively with your team and other departments for best outcomes.
• Maintain accurate records in internal systems and capture customer feedback.

Skills

Customer service

Multichannel support

Communication

Team player

Job description

Compass Education is seeking a Customer Support Officer in Australia to join our Contact Centre, helping schools maximize the Compass platform. You’ll handle inquiries via phone, live chat and email, resolve issues, and ensure clear, timely communications.

Reporting to a Team Leader, you’ll work in a fast-paced environment, meet service targets and collaborate with colleagues to drive great customer outcomes. Flexibility for a rotating 7am–8pm AEST schedule is required.