Education Support Specialist (Study Support Unit)

Chisholm Institute of TAFE; City of Greater Dandenong; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Inclusive work culture

Professional development

Networking opportunities

State-of-the-art facilities

Free on-site parking

Employee assistance program

Job summary

Chisholm Institute of TAFE in Dandenong, VIC is seeking two Education Support Specialists to join our Study Support Unit. The roles focus on delivering practical educational support that strengthens engagement, progression and course completion, including non-accredited guidance and digital literacy support.

You will design and deliver educational support to empower students; develop independence using assistive tech and AI-enabled study tools, and help learners build academic and digital

Qualifications

• Requires a relevant Degree qualification and experience in Education, Student Services, Disability, Social Sciences, Learning Support or related discipline.
• Ability to lead and coordinate a student support function with planning and service delivery.
• Experience developing scalable service models and continuous improvement.
• Experience supervising staff and coaching peers or student-facing roles.
• Strong stakeholder engagement and data-informed decision making.
• Ability to develop accessible resources and learning materials.
• Excellent communication and autonomous working style.
• Commitment to inclusive, culturally safe and student-centered practice.

Responsibilities

• Design and deliver educational support to develop academic and digital capabilities.
• Coordinate peer support and classroom-based programs, including recruitment and training.
• Monitor student outcomes and drive continuous service improvements.
• Provide specialist advice and influence practice across teams.
• Deliver consultations, workshops, and self-service resources.
• Support students at risk of disengagement and those with additional learning needs.

Skills

Student support leadership

Stakeholder engagement

Analytical skills

Education sector experience

Education

Relevant Degree in Education/Disability/LLND

Job description

Education Support Specialist (Study Support Unit)

Chisholm Institute of TAFE – Dandenong VIC

Chisholm is seeking two experienced Education Support Specialist to join our Student Support and Engagement team at Chisholm.

• Full-time 1.0 FTE, Fixed Term until 31 December 2028
• Full-time 1.0 FTE, Fixed Term until 31 December 2029

BELONGING & INCLUSION

Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE

The Study Support Unit delivers educational support services that strengthen student engagement, participation, progression and successful course completion. The service complements accredited teaching and assessment by providing timely, practical and accessible non-accredited support that develops students' language, literacy, numeracy, digital capability, study skills and learning strategies.

The Education Support Specialist designs and delivers educational support that empowers students to develop the academic, digital, and learning capabilities required for educational success. The role supports students through academic and study skills development, assessment interpretation, digital literacy, assistive technology, AI-enabled study tools enabling them to build independence, overcome barriers to learning and engage confidently in their studies.

Support is delivered through individual consultations, workshops, peer-assisted learning, classroom-based educational support, and self-service resources. The role provides early intervention and targeted assistance for students at risk of disengagement, students with disability and additional learning needs, and students requiring additional support to participate successfully in education.

The Education Support Specialist also coordinates peer support and classroom-based educational support programs, including the recruitment, onboarding, training, quality monitoring, supervision and ongoing development of peer support workers and casual educational support staff. The role contributes to service planning, monitors student outcomes and service demand, and drives continuous improvement activities to ensure services remain responsive, accessible and aligned to student and organisational needs.

ABOUT YOU

Qualifications and skills required for the role -

You will have a relevant Degree qualification and experience in Education, Student Services, Disability, Social Sciences, Learning Support or a related discipline or lesser formal qualifications with extensive experience with management expertise; or equivalent combination of relevant experience and/or education /training.

You are a highly motivated individual with -

• Demonstrated ability to lead and coordinate a student support function or program, including planning, prioritisation and service delivery
• Demonstrated experience supporting students to develop academic literacy, study skills, digital capability and independent learning practices within an education or training environment
• Strong capability in service design, continuous improvement and developing scalable delivery models
• Proven ability to provide specialist advice and influence practice across teams, particularly in student success, LLND or support services
• Experience supervising, coaching or building capability in staff, peers or student-facing roles
• Advanced stakeholder engagement skills, with the ability to negotiate and align outcomes across delivery and support areas
• Strong analytical skills, including the ability to interpret data, identify trends and use insights to inform service planning and decision making
• Demonstrated experience developing high-quality, accessible resources and content (e.g. checklists, templates, guides, workshops, digital materials) aligned to student needs
• High level communication skills, including the ability to present, influence and provide clear advice to a range of stakeholders
• Ability to operate with autonomy under broad direction, taking accountability for outcomes and continuous improvement
• Demonstrated experience delivering student-facing learning or study support in an education or training environment
• Strong understanding of language, literacy, numeracy and digital (LLND) support needs across diverse learner cohorts
• Proven ability to provide practical, task-based academic and digital support aligned to assessment requirements
• Demonstrated ability to apply inclusive, culturally safe and student-centred practice

ABOUT US

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

Chisholm has zero tolerance for child abuse and all forms of harm to children. All allegations and safety concerns will be treated consistently in accordance with Chisholm policy and procedure.

WHAT WE OFFER

• An Inclusive work culture – Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education
• Professional Development – continue to grow your career
• Networking Opportunities with Industrial Partners
• State of the art facilities on our campuses
• Free on-site parking as well as locations close to public transport
• Free Employee Assistance Program – get the support you want. It’s confidential.

Applications for this position close 9am Wednesday 30 September 2026.

We are committed to a fair and equitable merit-based recruitment process for all our candidates.

Chisholm reserves the right to withdraw an advertised position at any stage.

Find out more about us by visiting us on our Website and social media sites.