Medical Receptionist

Genea; Newcastle City Council; On-site; AUD 25,000 - 35,000; Part time

Job summary

Join a leading IVF clinic as a part-time Receptionist in Newcastle. Be the first point of contact for patients, manage calls, and assist with administrative tasks. Enjoy a supportive team environment focused on exceptional patient care.

Qualifications

• Excellent communication skills required.
• Outstanding customer service experience needed.
• Strong computer literacy essential.

Responsibilities

• First point of contact for patients and visitors.
• Managing a high volume of calls.
• Assisting with general administration tasks.

Skills

Communication

Customer Service

IT Skills

Attention to Detail

Job description

Company Description

Where cutting-edge science meets heartfelt care.

Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.

At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer a number of benefits to our staff and truly value the contribution of each individual employee.

If you are interested in joining the Genea family, we may have just the opportunity for you working for our Newcastle team.

Job Description

We are currently hiring for a part-time Receptionist (job share role 3 days per week) in our Newcastle Clinic.

This role will see you as the first point of contact for patients & visitors to the clinic, as well as fielding a high volume of calls. It is a very busy role with lots of variety and your typical day will include;

• Meeting and greeting patients and visitors
• Managing and directing a high volume of calls
• Feedback management and triaging inquiries
• Liaising with Doctors, key Nursing and Patient Support staff
• Assisting with general administration
  
  

Qualifications

What do you need to succeed?

• Excellent communication skills (both written and verbal)
• Outstanding customer service skills which you have gained through some kind of reception/admin/customer service role
• Common sense and the ability to remain calm in heightened situations
• Warm and friendly nature
• Strong computer literacy and IT skills
• High attention to detail
• Full working rights in Australia
  
  

What should you enjoy?

• Being the face of the business on our front desk.
• Providing exceptional patient care whether it’s in person, via email or our busy switchboard
  
  

Additional Information

So why Genea Newcastle and why this role?

Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

We are all about our people at Genea, and we work as a team to provide the best possible outcomes for our patients.