eCommerce Specialist

Tiffany & Co.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee merchandise benefits

Milestone gifts

Training and up-skilling opportunities

Wellbeing and volunteering program

Job summary

Tiffany & Co. is seeking an experienced eCommerce Specialist to join its Omnichannel team in Sydney, CBD. You will drive digital growth through paid media, affiliate strategies, and on-site merchandising to enhance Tiffany.com experiences for Australia and New Zealand.

The role requires hands-on Google Ads, affiliates, and omni-channel management with strong collaboration across regional teams. AEM and project-management tools are used to execute campaigns in a fast-paced luxury environment.

Qualifications

• 3–5 years of performance digital media experience.
• Hands-on with Google Ads, Affiliates and other search platforms.
• Strong omni-channel customer management experience across digital channels.
• Experience with project management tools (Jira, Asana, Trello or similar).
• Familiarity with content management systems (Adobe Experience Manager).

Responsibilities

• Manage Paid Search and Paid Social budgets for maximum visibility and ROAS.
• Develop affiliate strategies and referral marketing to drive traffic.
• Review performance with Google, Agencies and internal teams.
• Optimize website content and visual merchandising per global/local guidelines.
• Manage EDM creation, audience targeting and campaign execution for AU/NZ.
• Optimize category and product grids for discoverability and conversion.
• Coordinate badges, on-site assortment and report performance metrics.
• Handle day-to-day site content updates and localization QA.
• Execute A/B tests, optimize customer journeys, and personalization strategies.
• Contribute to omnichannel roadmap, mobile redesigns and site features.

Skills

Digital media experience

Google Ads

Affiliates

Omni-channel

Project management tools

CMS (AEM)

Communication & collaboration

Tools

Jira

Asana

Trello

Adobe Experience Manager (AEM)

Job description

Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs.

From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.

Are you passionate about driving digital growth and online customer experiences? Do you thrive in a data-driven environment where performance media, analytics, and strategic execution come together? Are you looking for an opportunity to further your career within digital marketing at a world-leading luxury brand?

An opportunity has arisen for an experienced eCommerce Specialist to join our Omnichannel team in Sydney, CBD.

As an eCommerce Specialist, you will:

• Manage Paid Search and Paid Social budgets to maximize visibility and return on ad spend.
• Develop affiliate strategies and referral marketing to drive traffic from new customer sources.
• Review performance of traffic-driving digital channels with Google, Communications, and agency teams.
• Optimize website content and visual merchandising following global guidelines and local moments.
• Manage local EDM creation, audience targeting, and campaign execution for Australia and New Zealand.
• Optimize category and product grids (sorting, curation, and hygiene) to improve discoverability and conversion.
• Coordinate product badges, align on-site assortment with campaign priorities, and report on performance metrics.
• Coordinate day-to-day site content updates, localization QA, and global content author briefings.
• Execute A/B testing campaigns, customer journey optimization, and personalization strategies.
• Contribute to the omnichannel roadmap, mobile redesign, and site feature evolutions on Tiffany.com.
• Collaborate with global teams and stakeholders to prioritize digital projects and research industry best practices.

To be successful in this role

• Minimum of 3-5 years of experience in performance digital media.
• Deep hands-on experience working with Google Ads, Affiliates and other search platforms is essential.
• Good understanding of omni-channel customer management across website, and in store.
• Experience supportinge-merchandisingactivities (product grids, category maintenance, on-site discovery improvements).
• Experience with project management tools (e.g., Jira, Asana, Trello or similar).
• Hands-on familiarity with content management systems and authoring tools (e.g.,Adobe Experience Manager (AEM)).
• Commercial mindset and team contributor
• Comfortable working in a fast-paced environment with multiple stakeholders and shifting priorities.
• Strong communication and collaboration skills; able to coordinate across regional and local teams.

Why Tiffany?

Generous salary, employee merchandise benefits and milestone gifts.

• High performing, caring, fun and dynamic team.
• Culture focused on collaboration, innovation, wellbeing and growth.
• Endless career opportunities with the world's largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities.
• Great mentoring from highly experienced management team.
• Global opportunities for networking and cross-collaboration.
• Wellbeing and Charitable Giving/Volunteering Program.
• A vibrant, positive and socially connected team environment.