Ecommerce Optimisation Coordinator

Decjuba; City of Yarra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Decjuba is seeking an organised, digitally-minded Ecommerce Optimisation Coordinator for a 13 month parental leave cover, reporting to the Ecommerce Product Manager. You will support ongoing ecommerce performance, coordinate website enhancements, fixes, and digital projects across a multi-team environment.

The role spans Ecommerce, CX, IT projects and external partners, offering hands-on experience across the digital customer journey and various platforms including Shopify.

Qualifications

• Experience in Ecommerce, Digital, Retail or Project Coordination
• Strong organisational skills and ability to manage multiple priorities
• Excellent attention to detail and clear communication
• Proactive, positive and solution-focused approach
• Comfort collaborating with multiple teams and stakeholders
• Understanding of online customer journeys and website functionality

Responsibilities

• Support ecommerce website fixes, enhancements and digital projects
• Log and track website issues through to resolution
• Gather and document requirements for improvements
• Maintain trackers and enhancement updates
• Support UAT across website changes and releases
• Coordinate with Ecommerce, CX and IT Project teams
• Assist with external agencies and tech providers
• Support platforms including Shopify, Yotpo, Refundid, Klaviyo and Athos
• Research digital trends and best practice

Skills

Ecommerce

Project Coordination

Digital Media

Retail

Tools

Shopify

Job description

EXPLORE YOUR NEXT #AMAZING CAREER OPPORTUNITY

JOB TYPE: Full Time

LOCATION:

Cremorne, VIC, AU, 3121

ABOUT DECJUBA

At DECJUBA, we are a proud B Corp Certified Australian fashion brand with a clear vision: to make our customers look and feel amazing.Known for aspirational, effortless style, we make getting dressedevery day easy. Our three brands – DECJUBA, D-LUXE Basicsand DECJUBA Kids – bring that vision to life season after season.Reimagined by Tania Austin in 2008, DECJUBA is female-ownedand led, with more than 1,500 team members across our globalHead Office and retail stores.Today, our retail footprint spans over 170 locations across Australiaand New Zealand, alongside a growing global online presence. Because when our customers feel amazing, we know we’re doingwhat we do best.

ABOUT THE OPPORTUNITY

We’re looking for an organised, curious and digitally-minded Ecommerce Optimisation Coordinator to join our IT team for a 13 month fixed term parental leave cover role. Reporting to the Ecommerce Product Manager, you’ll support the ongoing optimisation and performance of DECJUBA’s ecommerce platforms, helping coordinate website enhancements, fixes, testing and digital projects that improve the online customer experience.

Working across Ecommerce, Customer Experience, IT Projects and external technology partners, this is a great opportunity to build your Ecommerce career and get hands-on across the digital customer journey.

KEY RESPONSIBILITIES

• Support the delivery of ecommerce website fixes, enhancements and digital project initiatives
• Log, track and follow up website issues through to resolution
• Gather and document requirements for website improvements
• Maintain project trackers, action lists and enhancement updates
• Support UAT across website enhancements, fixes and releases
• Support post-launch reviews and ensure enhancements are working as expected
• Coordinate project updates, timelines and outstanding actions across stakeholders
• Work closely with Ecommerce, Customer Experience and IT Project teams
• Support coordination with external agencies and technology providers
• Assist with enhancements across platforms including Shopify, Yotpo, Refundid, Klaviyo and Athos
• Research competitor websites, digital trends and Ecommerce best practice

WHAT YOU’LL BRING

• Previous experience in Ecommerce, Digital, Retail, Project Coordination or a related area
• Strong organisation skills with the ability to manage multiple priorities
• Excellent attention to detail
• Clear written and verbal communication skills
• A proactive, positive and solution-focused approach
• Confidence working with different teams and stakeholders, as well as following up outstanding actions to keep work moving
• An understanding of online customer journeys and website functionality
• Exposure to Shopify or another Ecommerce platform is highly regarded
• Experience working with external agencies is advantageous, but not essential

Most importantly, you’ll be curious, keen to learn and excited by how digital improvements can create a better customer experience and support commercial performance.

WHY DECJUBA

At DECJUBA, we believe our people are what make us AMAZING.

You’ll join a fast-paced, collaborative environment where you’ll have the opportunity to learn, grow and build your Ecommerce capability while working across a broad digital ecosystem.

You’ll be surrounded by passionate people, work with teams across the business and have the chance to contribute to digital improvements that directly impact the DECJUBA customer experience.

If you’re ready to grow your Ecommerce career and help us continue creating an AMAZING online experience for our customers,