Ecommerce Leader - Data-Driven Customer Experience

BIG W; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Team discounts across brands

Career development opportunities

Access to 24/7 personalised support via Sonder

Job summary

BIG W is seeking an eCommerce Leader to enhance the digital experience and ensure excellent customer service. You will manage a team, apply data-driven insights, and oversee online order fulfilment processes.

This role offers permanent opportunities and flexibility to meet work-life commitments, along with access to numerous benefits, including team discounts and career development.

Qualifications

• Experience leading a team in a retail or e-commerce setting.
• Ability to use data and insights effectively to drive decisions.
• Strong planning capability with attention to detail.

Responsibilities

• Ensure the delivery of a great customer experience daily.
• Lead team management including rostering and development.
• Plan and implement online order fulfilment processes.

Skills

Leadership

Data-driven decision making

Customer service management

Agility and adaptability

Planning and organization

Job description

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