ECDD Analyst

BOQ Group; City of Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Access to employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking an ECDD Analyst to join the Financial Crime Operations team. In this permanent role, you will manage a portfolio of customer reviews and investigations, assess risk, gather information, and make informed recommendations to support regulatory obligations.

You will collaborate with Financial Crime, Compliance, Fraud, Business Banking and our branch network, handling case-management tasks with strong organisation and attention to detail.

Qualifications

• Investigating and analysing information to identify risk and inform decisions.
• Experience in AML, KYC, fraud investigations or financial crime operations.
• Ability to manage investigations, alerts or case-based work and work with multiple priorities.

Responsibilities

• Manage a portfolio of customer reviews and investigations, assessing risk and gathering information.
• Identify potential concerns and make informed recommendations to support regulatory obligations.
• Collaborate with teams across Financial Crime, Compliance, Fraud, Business Banking and branch network; engage with customers when needed.
• Maintain structured case-management processes with strong attention to detail and sound judgement.

Job description

We're looking for an ECDD Analyst to join our Financial Crime Operations team and play an important role in helping BOQ Group manage financial crime risk and meet our regulatory obligations. This is a great permanent opportunity for someone who enjoys investigative work, analysing information, solving problems and working with a broad range of stakeholders to achieve positive outcomes.

Working within the Enhanced Customer Due Diligence (ECDD) team, you'll manage a portfolio of customer reviews and investigations, assessing risk, gathering information, identifying potential concerns and making informed recommendations. You'll work across a variety of cases, including customers requiring enhanced due diligence, periodic reviews and higher-risk scenarios, helping ensure BOQ Group continues to maintain strong compliance and risk management practices.

You’ll collaborate closely with teams across Financial Crime, Compliance, Fraud, Business Banking and our branch network, while also engaging directly with customers occasionally when additional information is needed to support investigations. This is a highly case-management focused role where strong organisation, attention to detail and sound judgement are key to success.

Joining the team means you'll be supported through a structured onboarding and training program designed to set you up for success. The role offers the opportunity to further develop your financial crime expertise while building valuable experience across a complex and evolving regulatory environment.

About you

You – our preferred candidate enjoys investigating, analysing information and connecting the dots to make informed decisions. You're naturally curious, have a strong eye for detail and enjoy working through complex problems while balancing customer outcomes, risk considerations and regulatory requirements.

While direct ECDD experience would be highly regarded, we're also keen to hear from people with experience in AML, KYC, fraud investigations or financial crime operations environments. If you've previously managed investigations, alerts, customer reviews or case-based work, you'll bring many of the transferable skills needed to succeed in this role.

You'll be comfortable communicating with both customers and stakeholders, building positive working relationships and managing multiple priorities at once. Most importantly, you'll bring a collaborative mindset, sound judgement and a genuine interest in helping protect our customers and the bank from financial crime risk.

If you're looking to broaden your financial crime experience, develop specialist ECDD knowledge and join a supportive team that values learning and development, we'd love to hear from you!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.