Claims Consultant - Entry/Graduate Level Opportunity

Crawford and Company; Rockhampton; On-site; AUD 60,000 - 80,000; Full time

Job summary

Crawford and Company is seeking an Internal Claims Adjuster to manage claims end-to-end. The ideal candidate will have strong communication skills, attention to detail, and a desire to learn about insurance. This role offers a supportive environment for personal and professional growth.

Qualifications

• Experience in claims or general insurance is desirable.
• Strong stakeholder engagement skills.
• High attention to detail and organizational skills.

Responsibilities

• Manage a portfolio of claims from start to finish.
• Support and advise policyholders during the claims process.
• Investigate claims through analysis and interviews.

Skills

Attention to detail

Communication

Problem-solving

Job description

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At Crawford, we value our people; as such, we hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise to thrive in their role.

We are seeking someone who can do the job and can also contribute positively to our team culture, demonstrating qualities such as:

1. Drive – intrinsically motivated to give your best, reflected in high-quality work and customer service.
2. Integrity – impeccable with your word and committed to follow-through.
3. Growth mindset – encourages collaboration, welcomes feedback, and shares learning with your team.

About the Opportunity

This role involves managing a portfolio of claims end-to-end, requiring strong stakeholder engagement. You should be comfortable providing updates and outcomes to stakeholders via phone.

While insurance/claims management experience is preferred, we are open to candidates from customer service, retail, or call-center backgrounds who are eager to learn insurance fundamentals on the job and aim to build a career in insurance.

NB: The internal position title is Internal Claims Adjuster, but similar titles include Claims Consultant, Claims Manager, Claims Handler, Claims Assessor.

About You

• You are enthusiastic, self-driven, and a problem solver by nature.
• You are an excellent communicator with a passion for continuous learning.
• You are caring, empathetic, positive, thorough, analytical, and capable of making rational decisions in a fast-paced environment, always willing to go the extra mile.

Key Requirements

• High attention to detail, organized, and skilled at prioritizing.
• Excellent verbal and written communication skills.
• Previous experience in claims or general insurance (desirable).
• Thorough knowledge of insurance terminology, practices, and conditions (desirable).

Key Responsibilities

• Manage a portfolio of claims from start to finish.
• Support and advise policyholders during the claims process.
• Review claim forms, policies, endorsements, instructions, and records to determine coverage.
• Investigate claims through analysis, interviews, and evidence comparison.
• Set and update loss reserves as needed.
• Prepare reports summarizing findings and actions.
• Settle claims based on liability assessment.

About Crawford

Crawford is the world’s largest publicly listed claims management company, operating in over 70 countries, with over 80 years of experience. We are committed to restoring and enhancing lives affected by disasters and catastrophes.

We are the only provider in Australia offering services across the entire claim lifecycle, including:

• Loss adjusting
• Third-party administration
• Forensic accounting
• Cyber response
• Managed repair services
• Quantity surveying and forensic engineering
• Legal services

Learn more at www.crawco.com.au.

We value diversity and are committed to an inclusive workplace. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, and those of all genders, ages, sexual orientations, disabilities, or ethnicities.

Successful applicants will need to consent to a police check and must have Australian or New Zealand working rights.

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your resume.