Claims Consultant - Accident, Health and Travel

Sedgwick; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Sedgwick is seeking a Claims Consultant for a 12-month maternity cover in Accident, Health & Travel. The role involves managing claims end-to-end and providing exceptional customer service. Join a caring culture that values empathy, accountability, and collaboration while enjoying a supportive work environment.

Benefits

Hybrid working arrangement

Access to over 15,000 courses

Additional 0.5% on top of Superannuation Guarantee

Domestic and international career pathways

Colleague Resource Groups promoting inclusion and diversity

Qualifications

• Experience in customer service and claims handling is essential.
• Exceptional written and verbal communication skills required.
• Ability to work independently and as part of a team.

Responsibilities

• Manage Accident, Health, and Travel claims end-to-end.
• Ensure compliance with service level agreements.
• Provide exceptional customer service.

Skills

Customer service

Claims handling

Organisational skills

Time management

Communication skills

Job description

Claims Consultant - Accident, Health and Travel

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We are seeking an enthusiastic and self-motivated individual to join our team for a 12-month maternity cover as a Claims Consultant in Accident, Health & Travel. The role involves managing Accident, Health, and Travel claims end-to-end, providing exceptional customer service through proactive claims management.

Accountabilities:

1. Process claims within your delegated authority;
2. Ensure compliance with relevant service level agreements and obligations to Codes;
3. Provide exceptional customer service to our clients.

About you:

• Customer service and claims handling experience (essential);
• Exceptional written and verbal communication skills;
• Organisational and time management skills;
• The ability to work independently and within a team.

Caring Culture

Our caring culture is reflected in our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of a meaningful mission, helping people facing the unexpected, and enjoying a supportive work environment with work-life balance.

Sedgwick is an equal opportunity employer, committed to fair and accessible recruitment. Please inform us of any accommodations needed during the application process.

Successful candidates will undergo reference checks, background checks, including police checks and verification of work rights.

Why Sedgwick?

We are a global leader in claims administration, loss adjusting, benefits administration, and product recall, dedicated to providing excellent service and making a positive impact in communities worldwide.

Our colleagues help people recover from injuries or illnesses, assist with natural disaster damages, and support charitable initiatives, fostering a culture of doing good.

Opportunities span across loss adjusting, claims, customer service, nursing, engineering, IT, and more, for those eager to make a difference.

Benefits of working with us:

• Hybrid working arrangement (#LI-Hybrid);
• Access to Sedgwick Australia University and over 15,000 courses;
• Additional 0.5% on top of Superannuation Guarantee;
• Domestic and international career pathways;
• Colleague Resource Groups promoting inclusion and diversity.

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With over 10,000 employees, Sedgwick is the world's leading risk and claims management partner, leveraging advanced AI technology to set industry standards. We operate across 80 countries, providing innovative solutions and caring support to clients worldwide.