Senior Coordinator Digital Transition

NSW Government; City of Parramatta Council; Hybrid; AUD 125,000 - 139,000; Full time

Job summary

A leading government department is seeking a Senior Coordinator for Digital Transition to enhance licensing services. The role involves leading a dynamic team, managing stakeholder relationships, and driving innovative solutions to improve business practices. This hybrid position offers an exciting opportunity to contribute to digital transformation within the NSW government.

Qualifications

• Experience in leading and developing a team with a collaborative approach.
• Ability to interpret legislation and formulate recommendations.

Responsibilities

• Leading a geographically dispersed team to deliver licensing services.
• Managing stakeholder communications and engagement.
• Developing a quality assurance framework.

Skills

Leadership

Problem Solving

Communication

Stakeholder Engagement

Project Management

Job description

Senior Coordinator Digital Transition - Fair Trading Operations Business Relationships team (Fair Trading Licensing within Fair Trading Operations branch)

Grade:Clerk Grade9/10
Salary range:$125,693 - $138,510 + superannuation and leave loading
Duration:Temporary, full time (up to 30 June 2026)
Location:Hybrid opportunity based in Parramatta or suitable regional location (subject to office capacity). Office attendance required 2 –3 days per week.

About the Role:

Do you thrive on improving business practices and delivering innovative solutions that optimise outcomes and contribute to best practice functions, in line with organisational and business priorities, including key digital projects?

This an exciting opportunity to be part of and lead a high functioning, dynamic team. We are searching for a proactive and motivated leader to join the Business Relationships Team, supporting Fair Trading Licensing within Fair Trading Operations branch.

We are changing the way licensing services are provided to the citizens of NSW through the Licence.NSW Program which is delivering whole of Government digital solutions of licences and authorisations and will create a connected and seamless regulatory experience for individuals, business, regulators and NSW Government.

As a result, we are in an exciting period, transitioning licences and authorisations to the new platform and changing the way we are working as we remove manual processes and products to increase the productivity of customers and the agencies.

We are looking for a motivated and energetic leader to be part of and lead ahigh functioning, dynamic team to build business readiness for the delivery of Licence.NSW. In addition, the team is responsible for quality assurance, risk management, project deliverables, reporting, improving business practices and delivering innovative solutions to optimise outcomes and contribute to best practice functions.

Key responsibilities:

• Leading a geographically dispersed team to deliver a large diverse project portfolio relevant to licensing services and provision of an excellent customer service, ensuring that stakeholders are engaged throughout the projects and project deliverables are met.
• Responding flexibly to ensure the achievement of multiple projects, given limited resources and tight deadlines, and the need to identify project interdependencies and balance competing demands and priorities
  
• Developing and managing strong stakeholder relationships
  
• Drive the delivery of effective reporting, risk management and business planning
  
• Develop and have responsibility for a quality assurance framework
  
• Managing strategic and operational stakeholder communications, engagement and change initiatives to facilitate the delivery of organisational objectives.
  

To be successful in this role you will need to demonstrate:

• Experience in leading and developing a team, utilising an inclusive and collaborative approach
• An adaptive capability, being resilient, flexible and agile while leading and supporting a team and business through an ever changing and challenging environment with varying competing demands and timelines.
  
• Exercise initiative and possess exceptional problem-solving skill.
  
• Exceptional engagement capabilities and the ability to quickly build positive working relationships across a range of stakeholders.
  
• Excellent communication skills and a strong ability to influence and negotiate productive discussions to achieve effective solutions.
  
• Strong commitment to providing excellent customer service (internal and external)
  
• Experience in project management, business planning, delivery of quality assurance programs and business improvement initiatives.
  
• The ability to interpret legislation and undertake research to formulate well thought-out recommendations.

What we need from you

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Gabriella Schulzer via [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 20th May 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [e-mail] or 02 9494 8351.

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