Junior Infra Tech Support Analyst

Akkodis; Ballarat; On-site; AUD 60,000 - 75,000; Full time

Job summary

Akkodis is seeking a Junior Infra Tech Support Analyst for a 12-month contract in Ballarat. The role involves providing technical support across platforms, enhancing customer service skills, and contributing to local technology projects. Join a structured career development program with opportunities for growth and upskilling.

Benefits

Weekly Pay

Upskilling Opportunities

Training Discounts

EAP Support Program

Qualifications

• Strong technical skills in Workstation Support and troubleshooting.
• Excellent communication and service skills.
• Proactive problem-solving skills.

Responsibilities

• Support high-performance delivery as a Workstation Support technician.
• Provide excellent customer service to diverse clients.
• Collaborate with a small team of technicians.

Skills

Technical Skills

Communication Skills

Problem-Solving Skills

Tools

Microsoft Windows 11

Microsoft Office 365

Cisco Video Conferencing

Job description

Job Title - Junior Infra Tech Support Analyst

What is in it for you?

Contractual role - 12 months

Location - Ballarat, Melbourne

Highly Competitive Rate

What we need from you?

• Strong technical skills in Workstation Support and troubleshooting across multiple platforms (Windows, MacOS, iOS, Android)
• Excellent communication and service skills to support diverse clients
• Proactive problem-solving skills and a passion for continuous improvement

Why join our client/About Client:

Structured career development program

Local and international career opportunities

Certified as a Family Inclusive Workplace

Role Description:

Join our Local Technology Services team and be the backbone of seamless business operations! Help customers resolve technical issues using cutting-edge tools, contributing to global and local projects. Gain exposure to industry-leading software and technologies while supporting diverse customer groups.

Responsibilities:

• Support high-performance delivery as a Workstation Support technician
• Provide excellent customer service to a diverse range of clients
• Develop technical skills with industry-standard software such as Microsoft Windows 11, MacOS, iOS, Android, Microsoft Office 365, Teams, Intune, SharePoint, and OneDrive
• Support collaborative systems including Cisco Video Conferencing, Microsoft Surface Hubs, and other AV systems
• Enhance communication skills by working closely with senior leadership and key customer groups
• Collaborate with a small team of technicians
• Develop training skills through personalized consultations and classroom sessions, both face-to-face and virtual
• Contribute to the knowledge base of Local Technology Services
• Bring energy and drive to challenge the status quo

How to Apply:

If you are talented, committed, and proactive, and want to thrive in this role, please contact [e-mail] or call [phone] to learn more.

Why Join Akkodis?

• Weekly Pay
• No payrolling processing fees
• Upskilling opportunities and training discounts
• Associate gatherings and events
• SME meetups and information sessions
• EAP Support Program
• Dedicated Account Management support team

Privacy Statement:

All applications must be submitted online due to privacy laws. Review and agree to our Privacy and Consent statements during the application process.

Akkodis is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workforce. We encourage applications from candidates of all backgrounds.