Cluster Reservations Manager

Fairmont Hotels & Resorts; Perth; On-site; AUD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a Cluster Reservations Manager to lead a dynamic team in optimizing guest experiences. This role involves overseeing reservations operations, ensuring guest inquiries are handled efficiently, and collaborating with various departments to enhance service delivery. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a customer-focused mindset. Join a forward-thinking company that values diversity and offers career advancement opportunities within a global network.

Benefits

Employee benefit card for discounted rates

Access to learning and development programs

Career advancement opportunities

Corporate Social Responsibility initiatives

Qualifications

• Prior experience in a similar role within the hospitality industry.
• Strong leadership and organizational skills with a focus on guest satisfaction.

Responsibilities

• Manage daily operations of the reservations team for exceptional service.
• Analyze occupancy trends to maximize room revenue.

Skills

Leadership

Organizational Skills

Communication

Analytical Skills

Customer Focus

Tools

Opera Cloud

Hotel Property Management Systems (PMS)

Job description

Company Description

Mercure Perth & Ibis Perth are centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotels offer a combined 431 rooms (Our Ibis Hotel has just completed a major refurbishment).

Job Description

As the Cluster Reservations Manager, you will be responsible for managing the daily operations of the reservations team to ensure exceptional service delivery and optimize occupancy rates. Key responsibilities will include:

• Overseeing reservations operations, including booking processes, group reservations, and room allocation
• Ensuring guest inquiries and bookings are handled efficiently and courteously
• Analysing occupancy trends and collaborating with revenue management to maximize room revenue
• Training, mentoring, and managing the reservations team to achieve performance goals
• Liaising with front office and sales departments to ensure a seamless guest experience
• Assisting with VIP and special request arrangements
• Maintaining accurate records of guest preferences and booking details
• Prospecting and converting group leads for the business and ensuring group room night budgets are met
• Increase conversion on group leads and business base for the hotels

You will demonstrate a proactive approach to service and an ability to foster an engaging and positive team environment.

Qualifications

The ideal candidate will have prior experience in a similar role within the hospitality industry, along with:

• Strong leadership and organisational skills with a focus on guest satisfaction
• Excellent verbal and written communication abilities
• Proficiency in hotel property management systems (PMS) a strong working knowledge of Opera Cloud is highly desirable.
• Strong analytical skills and attention to detail
• A customer-focused mindset with a passion for providing memorable guest experiences

Additional Information

Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to learning and development programs through Accor Academies
• Career advancement opportunities within Mercure & Ibis Perth and globally across Accor’s extensive network
• Opportunity to make a difference through our Corporate Social Responsibility initiatives