Senior Partnerships Advisor

NSW Government; Sydney; Hybrid; AUD 125,000 - 145,000; Full time

Job summary

Join a leading government department as a Senior Partnerships Advisor, where you will manage stakeholder engagement and coordinate initiatives to enhance customer experience. This ongoing role offers hybrid work options and a competitive salary starting at $125,693 plus superannuation.

Qualifications

• Ability to obtain and maintain a Baseline National Security Clearance.
• Experience in stakeholder engagement in government initiatives.

Responsibilities

• Manage and coordinate activities for customer priorities across government.
• Draft enforceable Service Level Agreements (SLAs).
• Build and maintain collaborative networks to support customer service.

Skills

Interpersonal Skills

Stakeholder Engagement

Communication

Job description

Role: Senior Partnerships Advisor Role type: Ongoing Salary: DCS clerk grade 9/10, annual base salary starting at $125,693plus employer’s contribution to superannuation and annual leave loading Location: Sydney with hybrid/flexible work options
About Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
ID Support NSW is a nation-leading business unit in Cyber Security NSW, within the Department of Customer Service, dedicated to assisting victims of identity crime. Established in 2021, it provides support to NSW government agencies in the event of a data breach as well as NSW customers impacted by identity misuse. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Join ID Support and help shape how identities are protected and remediated in NSW
About the Role: Cyber Security NSW is looking for a Senior Partnerships Advisor to join the ID Support NSW Team. We are looking for Candidate who can Manage and coordinate activities to support the delivery of key customer priorities across government, including support for agencies to identify strategic opportunities to enhance customer experience. This includes analysis research and direct engagement with key stakeholders across government to ensure smooth and coordinated delivery of high impact customer improvement initiatives.
Key Accountabilities: • Collaborate with key stakeholders to identify strategic priorities and delivery of impactful and feasible solutions to meet customer needs. • Draft enforceable Service Level Agreements (SLAs), clearly defining expectations between our stakeholders • Provide support to key internal and external stakeholders to track progress against agreed targets, indicators and outcomes, including identifying opportunities to support clusters in problem solving to facilitate timely delivery of customer improvement initiatives. • Use data, research and insights to support agencies and departments in identifying and prioritising initiatives that will deliver the biggest benefit to customers. • Build and maintain collaborative internal and external networks/partnerships to harness the capabilities of the Department in supporting agencies to deliver customer service solutions. • Manage and facilitate stakeholder meetings, focus groups and other groups as required to achieve high quality project outcomes.
About Cyber Security NSW Branch: The Cyber Security NSW is a whole-of-government function located within Digital.NSW in the Department of Customer Service. We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities. At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to: • Create a whole-of-government integrated approach to managing cyber risk and responding to cyber security threats • Increase cyber skills and awareness • Understand the risks from cyber threats to our digital information and systems • Set cyber security standards • Ensure we are prepared if a damaging cyber incident occurs
About You (Essential Requirements of the Role): To be successful in the role you should have: • Strong interpersonal and relationship building skills to communicate effectively and positively influence different stakeholders • Experience in stakeholder engagement, preferably in projects or high-profile government initiatives • Proven ability to work with diverse stakeholders in technical environments • Ability to provide expert advice to business areas and senior management on strategic engagement opportunities • Ability to obtain and maintain a (minimum) Baseline National Security Clearance and undergo a police check. Must be an Australian Citizen

Applying for the role: Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.
Submissions that have not followed the above or that are submitted via email will not be considered.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Please click here to view the role description for more information.

Salary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Adam Baghdadi via [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 23rd of May 11am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [e-mail] or 02 9494 8351.

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