Full Time Customer Service & Sales Consultant BRISBANE ICON

Telstra; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Join a leading telecommunications company as a Full Time Customer Service & Sales Consultant in Brisbane. You'll deliver outstanding service, support customers with tailored solutions, and thrive in a fast-paced retail environment. Enjoy numerous benefits, including performance-related commission and discounts on services.

Benefits

Performance-related commission

30% off Telstra services

Ongoing training

Telstra SIM card

Discounts across 240 brands

16 weeks paid parental leave

Qualifications

• Experience in a customer-facing role.
• Ability to connect with a variety of customers.

Responsibilities

• Provide exceptional in-store customer journey.
• Identify products and services to enhance customer experience.
• Meet and exceed sales targets and KPIs.

Skills

Customer Service

Sales

Communication

Problem Solving

Job description

Employment Type: Permanent

Closing Date: 15 June 2025 11:59pm

Job Title: Full Time Customer Service & Sales Consultant BRISBANE ICON

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and empowering customers by identifying the products and services they need to enhance their telecommunications experience.

Job Description

Telstra is hiring!

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're committed to providing the best experience and delivering the best tech on the best network.

Location: Our Telstra Brisbane Icon store, Tenancy 1&2, 136 Queen Street Brisbane QLD 4000, Australia, is hiring a Retail Consultant on a full-time basis. Working in a Telstra Retail Store offers a meaningful career within a market leader, focusing on the latest tech and gadgets to help customers connect faster, better, and smarter.

What we offer our team members

We offer numerous benefits, including training and career-growth opportunities, exclusive discounts, and more. Highlights include:

• Performance-related commission, with the first 2 months guaranteed
• 30% off Telstra services
• Ongoing training to enhance your skills
• Telstra SIM card
• Discounts across 240 brands and partners
• 16 weeks paid parental leave for primary and secondary carers

What you’ll do

As a Telstra Retail Consultant, you'll showcase your skills daily, staying updated on the latest tech. Your knowledge and consultative approach will support and provide solutions for our customers.

About you

• Ability to connect with a variety of customers
• Quickly develop tailored solutions for customers
• Drive to meet and exceed sales targets and KPIs
• Enthusiasm to learn and grow
• Experience in a customer-facing role
• Thrives in a fast-paced retail environment

Apply now!

After submitting your application, you'll complete an assessment supported by HireVue. Keep an eye out for their email.

Learn more about life at Telstra and our retail opportunities.

Our Commitment

We embrace diversity and inclusion, welcoming individuals from all backgrounds. We prioritize a safe, respectful workplace and offer flexible work arrangements. When applying, share your pronouns and any reasonable adjustments needed for the recruitment process.