Sr. Business Analyst

Cypress HCM; Mount View; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Business Systems Analyst to enhance their Source to Pay tools and systems. This pivotal role involves administering platforms like Coupa and ServiceNow, ensuring smooth operations for a global strategic sourcing team. You will provide first-level support, collaborate with various stakeholders, and contribute to user acceptance testing. If you have a strong background in systems administration and a passion for optimizing business processes, this opportunity offers a dynamic environment where your expertise can make a significant impact.

Qualifications

• 6+ years of experience in business systems analysis or systems administration roles.
• Expert knowledge of S2P tools and ability to provide training.

Responsibilities

• Provide first level global support for S2P tools via Microsoft Teams and email.
• Collaborate with stakeholders to address user needs and system issues.

Skills

Systems Administration

Troubleshooting

Communication

Technical support

Stakeholder Management

Education

BS / MS degree in Business Administration

Information Systems

Computer Science

Tools

Coupa

ServiceNow

Salesforce

Workday

MS Office

Job description

• San Francisco, NY, Mtn. View, Chicago, Atlanta / Hybrid
• We are seeking a Sr. Business Systems Analyst to bolster our Source to Pay (S2P) tools and systems administration within our global strategic sourcing organization. This role will play a crucial part in supporting our operations, with a focus on administering and enhancing tools such as Coupa and ServiceNow. Additionally, the individual will contribute to defining and building requirements for our futuretoolsroadmap.

Responsibilities :

• Provide first level global support for S2P tools and systems via Microsoft Teams, email, and ticketing system.
• Administer user access and permissions within S2P tools.
• Collaborate with stakeholders to understand and address user needs and system issues.
• Work closely with partner teams to ensure accurate data within S2P systems.
• Participate in User Acceptance Testing (UAT) for system rollouts and upgrades.
• Serve as a subject matter expert for S2P tools, providing guidance and training to end-users.
• Contribute to the development of Knowledge Base articles and documentation for internal use.

Basic Qualifications :

• BS / MS degree in a Business Administration, Information Systems, Computer Science, or a related field.
• 6+ years of experience in business systems analysis or systems administration roles.
• 6+ years of experience with implementing or enhancing enterprise software platforms (e.g. Salesforce, ServiceNow, Coupa, Workday).

Preferred Qualifications :

• Familiarity with S2P tools such as Coupa, ServiceNow, and Conga or similar platforms.
• Experience working in a global strategic sourcing organization or within procurement processes.
• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with Agile or other project management methodologies.
• Experience with tools and platforms commonly used in support roles.
• Ability to establish and maintain effective relationships with stakeholders.
• Comfort working in a dynamic, fast-paced environment.
• Demonstrated communication skills with the ability to communicate findings clearly to both technical and non-technical audiences.
• Expert knowledge of MS Office (Outlook, Word,PowerPointand Excel)

Suggested Skills :

• Systems Administration
• Troubleshooting
• Communication
• Technical support
• Stakeholder Management

ompensation :

• Up to$80.17 / hr(W2 / Non-Exempt / Depending on Location)

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Sr Analyst • SF / Mt. View / Chicago / Atlanta (Hybrid), CA