Administration Officer / Telephonist - Outpatient Referral Team

The company name is "The Alfred".; Melbourne; On-site; AUD 50,000 - 75,000; Part time

Job summary

An established industry player in health care is seeking a dedicated Administration Officer/Telephonist to join their Outpatient Referral Team. This part-time role involves supporting outpatient clinics by performing essential administrative tasks, ensuring excellent customer service, and managing patient referrals. With a focus on compliance and efficiency, the successful candidate will thrive in a dynamic environment, contributing to the delivery of high-quality health services. The position offers great staff benefits, including flexible health insurance and fitness facilities, making it an excellent opportunity for those passionate about health administration.

Benefits

Salary packaging & novated leasing

Flexible health insurance

Onsite car & bike parking

Fitness facilities

Childcare services

Qualifications

• Demonstrated proficiency in MS Office applications.
• Understanding of confidentiality legislation and medical terminology.

Responsibilities

• Perform administrative and clerical tasks to support outpatient clinics.
• Manage patient enquiries, appointment scheduling, and referral management.

Skills

MS Word

Outlook

Excel

Medical terminology

Medicare billing

Job description

Administration Officer / Telephonist - Outpatient Referral Team

Pay: Competitive

Location: Melbourne/Victoria

Employment type: Part-Time

Job Description

1. Req#: NTCMC
2. Organization: Alfred Health

Alfred Health is a leader in health care delivery, improvement, research, and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, offering ambulatory, inpatient, and community-based services.

Position Details

• Administration Officer/Telephonist
• Part-time – 24 hours per week
• Classification code – HS1
• Permanent - Ongoing
• Location: Alfred Hospital
• Benefits: Great Staff Benefits

The Department

The Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program delivers emergency and pediatric clinical services, including GP Liaison, Health Information, Virtual Services, and Specialist Clinics Support. The Outpatient Program provides scheduled medical, nursing, and allied health services to non-admitted patients across multiple campuses, managing referrals and enquiries.

The Role

This position reports to the Administration Team Leader of the Referral-In Team. The administration officer will perform administrative, reception, and clerical tasks to support outpatient clinics and services, ensuring excellent customer service and compliance with reporting requirements. Responsibilities include reception, patient enquiries, clinic prep, appointment scheduling, referral management, telephone support, and data entry.

Qualifications and Experience

1. Essential: Demonstrated proficiency in MS Word, Outlook, and Excel.
2. Desirable: Experience supporting MBS clinics, understanding of confidentiality legislation, medical terminology, Medicare billing, workflow planning, and previous health administration experience.

Staff Benefits

• Salary packaging & novated leasing via Maxxia
• Flexible health insurance through HCF
• Onsite car & bike parking
• Fitness facilities at The Alfred
• Childcare services at The Alfred by KU Children’s Services

If interested, contact Daruka Bul, Referral In Team Leader, Outpatients Program, at 0438 814 022. Application deadline: 11 pm, Wednesday, 21 May 2025.

Alfred Health is an equal opportunity employer, encouraging applications from Aboriginal and Torres Strait Islanders. All employees must be fully vaccinated against COVID-19, with medical exemptions accepted.

About the Company

The Alfred Hospital is a leading tertiary teaching hospital in Melbourne, Victoria.