Business Support and Systems Administration Coordinator Unanderra - Full Time Role

Illawarra Mercury; Wollongong City Council; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading community services organization seeks a Business Support and Systems Administration Coordinator to manage service delivery and compliance. This role involves overseeing multiple sites, engaging with clients, and supporting continuous improvement initiatives. Ideal candidates will have administrative experience, particularly with NDIS, and strong analytical skills. Join a supportive team and make a meaningful impact in the community.

Benefits

Salary Packaging Options

Fitness Passport

Birthday Off

Qualifications

• Experience with NDIS or similar programs.
• Ability to manage tasks and prioritize effectively.
• Experience in training and supporting team members.

Responsibilities

• Manage service delivery data and compliance matters.
• Provide high-level administrative support including reporting.
• Contribute to regional projects and service enhancements.

Skills

Administrative experience

Client management systems

Microsoft Office Suite

Strong problem-solving

Innovative thinking

Education

Degree in Business Administration

Tools

Power BI

Job description

JOIN US - SHAPE LIVES - BUILD YOUR CAREER Challenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through compassionate, collaborative, and people-focused services. About The Role The Business Support and Systems Administration Coordinator role will be based in Unanderra but will oversee and support multiple sites across Sydney, Illawarra and Western areas. The Business Support and Systems Administration Coordinator is a key role responsible for managing service delivery data and compliance matters. This position combines high-level analytical skills with a sound understanding of NDIS and other government-funded programs to ensure transparent and compliant customer service delivery. You will oversee office functionalities, manage customer engagement processes, and contribute to continuous improvement initiatives. Liaison and Engagement: Manage referrals and client engagement, ensuring service alignment with funded plans and compliance with agreements.Administrative Support: Provide high-level administrative support, including reporting, auditing, and budget monitoring.Team Collaboration and Training: Communicate with team members, foster a supportive environment, and deliver training to improve efficiency.Innovation and Improvement: Contribute to regional projects, introduce service enhancements, and seek process improvements.Communication and Reporting: Update workflow statuses, report to senior management, and support temporary staff for operational continuity. Essential About You: Administrative experience, ideally with NDIS or similar programs.Proficiency in client management systems, Microsoft Office Suite (Excel pivot tables, Power BI).Strong skills for engaging with clients and stakeholders.Ability to manage tasks, prioritise, and manage time effectively.Experience in training and supporting team members.Understanding of NDIS service agreements and funding.Highly organised and detail-focused.Strong problem-solving and innovative thinking.Ability to work independently and in a team.Commitment to ongoing learning and development.Degree or qualification in Business Administration or a related field Desirable Experience in the disability or aged care sectorExperience in a similar role within a not-for-profit organizationAdvanced skills in rostering or client management software.Relevant tertiary qualifications or certifications.Track record of implementing innovative solutions. Requirements Current Australian Driver’s Licence.Current NSW Working with Children’s CheckNDIS Worker Screening Check Current Police Check

Why Join Us? Career Growth: Engage in continuous professional development and take part in our leadership succession planning.Meaningful Work: Make a significant impact in the lives of individuals with disabilities and their support networks.Supportive Environment: Work in a collaborative team that values your expertise and contributions.Salary Packaging Options and Entertainment/Meal Card (if eligible)Fitness Passport: access for you and your family to multiple facilities through the Fitness Passport programCelebrate You: Take a day off on your birthday! How To Apply When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application. To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au Confidential enquiries can be made by contacting Daniela Tramonte via email: [e-mail] Applications Close: 6th May 2025 We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present. Challenge Community Services is an Equal Employment Opportunity employer and welcomes applications from people from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse backgrounds.