Customer Care Consultant

Community Solutions; Sunshine Coast Regional; On-site; AUD 65,000 - 75,000; Full time

Job summary

Join a leading company as a Customer Care Consultant, providing exceptional service and support to customers. This role offers a supportive team environment and comprehensive training. Enjoy benefits like salary packaging, health insurance discounts, and opportunities for professional growth.

Benefits

Corporate health insurance discounts

Gym memberships through Fitness Passport

Paid parental leave for primary carers

Free coaching and counselling via Employee Assistance Program

Qualifications

• Experience in a fast-paced customer service role, preferably in a call centre.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide exceptional service to customers and handle calls.
• Collaborate with on-site mentors to support individual needs.
• Maintain data accuracy across systems.

Skills

Customer Service

Communication

Teamwork

Time Management

Resilience

Tools

Microsoft Outlook

Excel

Job description

Job Description

Location, Location, Location! Work from our lakeside office in Bokarina, close to shopping, lunch spots, beaches, and more.

Opportunity and Benefits

• New opportunity due to business growth
• Salary: $65,000 + Super + Salary Packaging benefits, including up to $15,900 per year tax free. Less tax means more take-home pay!
• Medibank corporate health insurance discounts and other discounts (gym, solar packages)
• Comprehensive training to excel in your role
• Supportive and fun team environment
• Employee Assistance Program: free, confidential counselling for you and your family

About Us

Community Solutions Group makes a difference in people’s lives by supporting their goals and pathways to possibilities. We deliver services focused on wellbeing and independence across Queensland, Victoria, and New South Wales.

About The Role

As a Customer Care Consultant in our Workforce Australia team, you will provide exceptional service to our customers, handle calls, support with administrative tasks, and collaborate with mentors and customers to support their employment journey.

Key Responsibilities

1. Understand our employment services to guide customers confidently
2. Collaborate with on-site mentors to support individual needs
3. Engage with customers and teams via phone, email, Teams, and SMS
4. Provide administrative support and diary management for mentors
5. Maintain data accuracy across systems

Qualifications and Skills

• Experience in a fast-paced customer service role, preferably in a call centre
• Proficiency in Microsoft Outlook; familiarity with Excel, WAOP, and JobReady is a plus
• Resilience and empathy in challenging situations
• Team-oriented with a positive attitude
• Experience working with KPIs or targets
• Excellent interpersonal and communication skills
• Resilience and calmness in difficult conversations
• Willingness to support team members
• Strong time management and attention to detail

Benefits and Perks

• Salary package up to $15,900 tax free plus $2,650 for meal and entertainment expenses
• Opportunity to use pre-tax income for vehicle purchase and costs
• Discounts on private health insurance, Kia vehicles, and appliances
• Gym memberships through Fitness Passport
• Induction and ongoing learning opportunities
• Paid parental leave for primary carers
• Free coaching and counselling via Employee Assistance Program
• Reward and Recognition Program

Join Us

We’d love to hear from you. Please click "apply" to submit your application and join #TeamPossible!

Community Solutions Group is part of Endeavour Foundation, one of Australia’s largest employers of people with disabilities. We embrace diversity and inclusivity, valuing applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, CALD communities, LGBTQI+ individuals, and people with disabilities. We are committed to accessible recruitment processes and supporting applicants' needs.