E-Commerce Operations Team Leader

Good Sammy Enterprises; City Of Canning; Vor Ort; AUD 90.000 - 115.000; Vollzeit

Benefits dieser Stelle

Free onsite parking

Tax-free benefits up to $15,900 per au

Employee Assistance Program

Zusammenfassung

Good Sammy Enterprises in Western Australia seeks an E-Commerce Operations Team Leader to oversee the day-to-day eCommerce workflow, ensuring stock moves efficiently from intake to dispatch while supervising supported employees.

You will drive operational performance, inventory flow, customer service, order fulfilment and SOP development, with a focus on coaching and training to empower people with disability and deliver excellent results.

Qualifikationen

• Experience in leading and coaching teams in e-commerce/retail operations.
• Strong communication and organisational skills with problem-solving abilities.
• Digital literacy and ability to implement SOPs and training resources.
• Experience in inventory management, order fulfilment and customer service.

Aufgaben

• Provide day-to-day supervision and guidance to supported employees.
• Assist participants to achieve individual employment and development goals.
• Complete journal notes, ISP reviews and performance documentation.
• Coordinate on-the-job training and capability development.
• Assist in identifying pathways for increased independence and employment outcomes.
• Work with E-Commerce Manager to ensure consistent support practices.
• Coordinate order fulfilment from sale through to dispatch.
• Manage customer service enquiries, refunds, returns and shipping issues.
• Manage inventory storage, stock flow and replenishment.
• Oversee stock intake from warehouse and retail sources.
• Coordinate product testing, preparation and readiness for listing.
• Ensure SOPs are followed and maintained.
• Identify bottlenecks and opportunities for improvement.
• Contribute to stock pipeline initiatives.
• Develop training resources and SOPs.

Kenntnisse

Leadership

Supervision

Communication

Organisational skills

Problem-solving

Digital skills

Ausbildung

Certificate IV qualification or equivalent in e-commerce/retail operations

Jobbeschreibung

As an E-Commerce Operations Team Leader, you will:

• Be responsible for the day-to-day operation of the eCommerce workflow, ensuring stock moves efficiently from intake through to dispatch while providing supervision, training and development opportunities for supported employees.
• Be accountable for operational performance, inventory flow, customer service, order fulfilment and the supported operations pathway.

Job Description

What you will do:

Leadership & Support

• Provide day-to-day supervision, guidance and support to supported employees.
• Assist participants to achieve individual employment and development goals.
• Complete journal notes, ISP reviews and performance documentation.
• Coordinate on-the-job training and capability development.
• Assist in identifying pathways for increased independence and employment outcomes.
• Work collaboratively with the E-Commerce Manager and Listing Team Leader to ensure consistent support practices.

Operations

• Coordinate order fulfilment from sale through to dispatch.
• Manage customer service enquiries, refunds, returns and shipping issues.
• Manage inventory storage, stock flow and replenishment.
• Oversee stock intake from warehouse and retail sources.
• Coordinate product testing, preparation, refining and readiness for listing.
• Ensure operational SOPs are followed and maintained.
• Identify bottlenecks and operational improvement opportunities.
• Assist in implementing stock pipeline initiatives.
• Support development of SOPs, task cards and training resources.

Desired Skills and Experience

What you will bring:

• Relevant Certificate IV qualification or equivalent experience in e-commerce, retail operations, logistics or business.
• Experience in order fulfilment, inventory, dispatch, returns and customer service.
• Experience supervising, coaching and training employees.
• Strong communication, organisational, problem-solving and digital skills.

Company Overview

Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We’ve been around since 1958 and we have a workforce of over 800 individuals, with almost 50% who identify as having disability.

Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose.

We pride ourselves on being inclusive and know our people are our greatest asset.

Our values drive our initiatives and culture.

Brave - Have the courage to explore all possibilities.

Good - Do the right thing, the right way, always. Help you be your best.

Safe - Be aware, speak up, stay safe. Make your safety our priority.

Empowered - Respect everyone's voice. Do it with you.

What we can offer you:

• Free onsite parking.
• Generous not-for-profit tax-free benefits up to $15,900 per annum, to increase your take home pay.
• Free, confidential counselling services through our Employee Assistance Program.
• Comprehensive orientation program including an onsite tour.

Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society, and together, we can create a better future for people of all abilities.

Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

Good Sammy reserves the right to complete the recruitment process prior to the closing date. Whilst we appreciate each and every application, due to the high level of interest, only successful applicants will be contacted. Thanks for your understanding.