E-Commerce Fulfillment & Customer Service Associate

Kroger Family of Companies; Redmond; On-site; AUD 41,000 - 53,000; Full time

Job summary

Kroger Family of Companies is hiring for an e-Commerce Order Picker to assemble online orders with attention to freshness and quality. You will process orders, manage substitutions, and assist customers at pickup, maintaining high standards and efficient throughput.

Candidates should have strong communication skills, basic math, and the ability to work independently in a busy, customer-focused setting. This on-site role supports a critical online shopping experience for customers.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags and locate items accurately.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Ability to work without supervision

Read shelf tags

Excellent communication

Basic math

Job description

Kroger Family of Companies is hiring for an e-Commerce Order Picker to assemble online orders with attention to freshness and quality. You will process orders, manage substitutions, and assist customers at pickup, maintaining high standards and efficient throughput.

Candidates should have strong communication skills, basic math, and the ability to work independently in a busy, customer-focused setting. This on-site role supports a critical online shopping experience for customers.