Duty Technician

39AJG; Gold Coast City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Global career development

Staff hotel discounts worldwide

Training and professional development

Be where you can do your best work

Job summary

JW Marriott Gold Coast Resort & Spa is seeking a hands-on Duty Technician to join our Engineering team. You will maintain guest rooms, public areas, and back-of-house facilities, delivering exceptional guest experiences while upholding Marriott standards.

You will respond to guest requests, perform preventative maintenance, and support multiple trades, including plumbing, electrical, and HVAC, in a luxury resort setting on the Gold Coast.

Qualifications

• Previous experience in hotel maintenance or facilities management.
• Knowledge across plumbing, electrical, carpentry, painting and mechanical systems is preferred.
• Strong troubleshooting and problem-solving skills with a safety mindset.

Responsibilities

• Respond promptly and professionally to guest maintenance requests.
• Troubleshoot and repair minor plumbing issues, including unclogging drains, plunging toilets, and repairing leaking taps and fixtures.
• Carry out general maintenance and repairs throughout the hotel, including guest rooms, public spaces, and back-of-house areas.
• Perform preventative maintenance on tools, equipment, machinery, and building systems.
• Complete painting, patching, drywall repairs, wood trim repairs, light bulb replacements, and other cosmetic maintenance tasks.
• Conduct basic repairs on electrical components, switches, outlets, lamps, appliances, televisions, internet devices, and guestroom equipment.
• Assist with the maintenance of air conditioning, refrigeration, mechanical, plumbing, and electrical systems.
• Maintain kitchen equipment and support the upkeep of operational assets.
• Perform repairs and maintenance to external areas, landscaping, and irrigation systems.
• Monitor and maintain maintenance inventories and request parts and supplies as required.
• Follow Lockout/Tagout procedures and all workplace health and safety requirements.
• Communicate maintenance activities and outstanding issues effectively with colleagues across shifts.
• Ensure all work areas are clean, safe, and professionally presented.

Skills

Hotel maintenance

Troubleshooting

Plumbing

Electrical

Customer service

Teamwork

Job description

Additional Information
Job Number26119673
Job CategoryEngineering & Facilities
Location158 Ferny Avenue, Surfers Paradise Queen 4217, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Are you a hands-on problem solver who takes pride in keeping facilities operating at their best? We are seeking a Duty Technician to join our Engineering team and play a key role in delivering an exceptional guest experience at the market-leading JW Marriott Gold Coast Resort & Spa.

Marriott Internationalportfolio of brands includes over thirty Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

This role is ideal for a maintenance professional or experienced handyperson who enjoys a varied workload, from responding to guest maintenance requests to carrying out preventative maintenance across the hotel and its equipment.

About the Role

As a Duty Technician, you will be responsible for maintaining the hotel's guest rooms, public areas, back-of-house facilities, and operational equipment. You will respond to guest requests in a timely and professional manner while ensuring all hotel assets are maintained to Marriott standards.

No two days are the same. One moment you may be repairing a guestroom fixture, and the next you may be servicing equipment, troubleshooting a maintenance issue, or assisting with preventative maintenance projects.

Key Responsibilities

• Respond promptly and professionally to guest maintenance requests.
• Troubleshoot and repair minor plumbing issues, including unclogging drains, plunging toilets, and repairing leaking taps and fixtures.
• Carry out general maintenance and repairs throughout the hotel, including guest rooms, public spaces, and back-of-house areas.
• Perform preventative maintenance on tools, equipment, machinery, and building systems.
• Complete painting, patching, drywall repairs, wood trim repairs, light bulb replacements, and other cosmetic maintenance tasks.
• Conduct basic repairs on electrical components, switches, outlets, lamps, appliances, televisions, internet devices, and guestroom equipment.
• Assist with the maintenance of air conditioning, refrigeration, mechanical, plumbing, and electrical systems.
• Maintain kitchen equipment and support the upkeep of operational assets.
• Perform repairs and maintenance to external areas, landscaping, and irrigation systems.
• Monitor and maintain maintenance inventories and request parts and supplies as required.
• Follow Lockout/Tagout procedures and all workplace health and safety requirements.
• Communicate maintenance activities and outstanding issues effectively with colleagues across shifts.
• Ensure all work areas are clean, safe, and professionally presented.

About You

• Previous experience in hotel maintenance, building maintenance, facilities management, or a similar handyperson/trade environment.
• General knowledge across multiple maintenance disciplines, including plumbing, electrical, carpentry, painting, and mechanical systems.
• Strong troubleshooting and problem-solving skills.
• A commitment to delivering excellent customer service and guest satisfaction.
• The ability to prioritise tasks in a fast-paced environment.
• Strong communication and teamwork skills.
• Basic computer literacy.
• A proactive and safety-focused approach to work.
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

Why Join Marriott?

• Global career development opportunities
• Marriott hotel discounts worldwide
• Associate recognition and wellbeing programs
• Training and professional development opportunities
• A supportive and inclusive team culture
• Employee Assistance Program
• Birthday Leave and Parental Leave for primary and secondary carers
• Be Where You Can Do Your Best Work

If you are passionate about maintenance, enjoy working with people, and thrive in a dynamic hotel environment, we would love to hear from you.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.