Duty Manager - Aqualink Box Hill

Whitehorse City Council; Melbourne; On-site; AUD 67,000 - 70,000; Full time

Benefits offered by this job

Onsite parking

Flexible working arrangements

Gym/Swim membership salary sacrifice

Novated vehicle leases

Job summary

Whitehorse City Council is seeking a Centre Supervisor to ensure the smooth daily running of the Centre, maintain safety standards and deliver outstanding customer service on shift. You will lead staff, provide on‑the‑job training, oversee cash handling and administration, and act as Chief Warden in emergencies, all within a vibrant urban leisure setting at Aqualink Box Hill.

The role requires knowledge of pool plant operations and a commitment to safe work practices, with opportunities for

Qualifications

• Thorough understanding of leisure facility processes and procedures.
• Excellent oral and written communication for positive patron interaction.
• Ability to lead, train and coach staff on shift.
• Understanding of pool plant operations.
• Ability to multitask and meet tight deadlines.

Responsibilities

• Ensure the smooth daily running of the Centre while on shift.
• Ensure effective opening, closing and security of the Centre in accordance with Centre policies.
• Ensure safe work practices and compliance with OHS policies.
• Provide leadership and training to staff and address minor performance matters.
• Ensure patron safety and respond to first aid and emergencies.
• Oversee cash handling, membership sales and general administration.

Skills

Leadership

Communication skills

Staff training

Pool operations knowledge

Multitasking

Job description

At Whitehorse City Council, community is at the heart of everything we do.

• Salary $67 - $70k per annum + 12% Super
• Permanent Full Time
• Based at Aqualink Box Hill

At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:

• Excellent Customer Experience and Service Delivery
• Great Organisational Culture
• Innovation and Continuous Improvement
• Good Governance and Integrity

The role:

• Ensure the smooth daily running of the Centre while on shift.
• Ensure effective opening, closing and security of the Centre in accordance with Centre policies.
• Ensure all employees are working in accordance with safe work practices, following Guidelines for Safe Pool Operation, guidelines for the operation of equipment and Council's OHS policies and procedures.
• Provide a positive role model for staff. Provide equitable and sound supervision of staff, (including ensuring appropriate training, development and motivation) to ensure that team minimum standards are maintained at all times.
• Provide leadership and training to all staff and address any minor performance matters.
• Ensure the safety of patrons in the Centre, respond to first aid and emergency situations and provide guidance and support to Centre staff responding to first aid and emergency situations in accordance with Centre procedures.
• Ensure Centre cleanliness is maintained to a high standard and reporting is completed as required.
• Provide excellent customer service to all patrons in accordance with Centre policies, including the provision of accurate and courteous advice.
• Positively promote the Centre and its programs. Treat all patron information in accordance with the Privacy Act.
• Monitor and maintain water quality and ratios within the required regulations.
• Monitor pool plant operations, chemical dosing and filtration requirements and report and action appropriately.
• Monitor maintenance issues that arise and action and report as required.
• Monitor and report on stock and consumables.
• Oversee the accurate performance of cash-handling procedures in accordance with Centre procedures, including floats, end of shift, end of day, change and cash pick-ups.
• Undertake reception duties as required, including undertaking accurate cash handling duties in accordance with Centre cash handling procedures.
• Conduct membership sales as required.
• Maintain relevant records, databases and assist in the completion of reports for required areas.
• Provide feedback, input and operational knowledge into the development, review and improvement work practices, service levels, standards and Centre policies and procedures.
• Act as Chief Warden in emergency evacuations as required.
• Provide ongoing support to the Operations Coordinator and assist with any delegated tasks or responsibilities.
• Complete administrative tasks as required.

About you:

• Thorough understanding of the processes and procedures used within a leisure facility.
• Excellent oral and written communication skills to enable positive interaction with and gain cooperation and assistance from patrons and other employees.
• Ability to provide direction, leadership and on the job training and assist other employees in their duties where required, including assisting in the development and monitoring of staff training and personal development through on-shift coaching and support.
• Understanding of pool plant operations.
• Ability to multitask and deal with competing demands and definitive timelines for task completion.

City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all.

Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

About Us:

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne's largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!

At Whitehorse, employee health, wellbeing and development are paramount, and we aim for everyone to become the best they can be in the workplace. Benefits of working with us include:

• A welcoming and supportive working environment
• Great opportunities for training and to build a long-term career within Whitehorse or the local government sector.
• Extensive employee health and wellbeing programs including flexible working arrangements
• Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases.
• Competitive terms and conditions of employment
• Ample onsite parking at most facilities with ready access to public transport
• Working with Children / Working with Vulnerable People Check

Applications must address the key selection criteria contained in the position description by 25 October 2026.