Duty Manager

W Hotels; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Room discounts

Training programs

F&B discounts

Recognition programs

Wellbeing programs

Employee assistance

Great Places to Work

Job summary

W Sydney is casting for a charismatic Duty Manager to lead the Front Desk (Welcome) Team and ensure exceptional guest experiences. Reporting to the Executive Assistant Manager of Rooms, you will balance guest needs with operations and team performance.

You will guide Welcome and Whatever Whenever teams, uphold brand standards, and oversee daily Rooms Division activities, collaborating with others to drive service excellence.

Qualifications

• Experience in Front Desk/Front Office roles, preferably in supervisory or DM capacity.
• Knowledge of check-in/check-out procedures and room inventory management.
• Attention to detail and strong written and spoken communication.
• Ability to work weekends/public holidays as required.
• Basic computer skills (email, MS Office).

Responsibilities

• Perform day-to-day duties with passion and charisma while communicating clearly.
• Drive W's Whatever Whenever culture and loyalty program.
• Support Welcome and Whatever Whenever Managers with Rooms Division operations.
• Keep hotel operations smooth in the absence of senior leadership.
• Maintain high service standards at Welcome Desk, Wheels, and Concierge.

Skills

Front Desk experience

Supervisory/DM experience

Communication skills

Guest service leadership

Tools

Opera PMS

Job description

Job CategoryRooms & Guest Services Operations

Location31 Wheat Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP

ScheduleFull Time

Located Remotely? N

Position Type Management

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for charismatic and guest centric individuals to fill the role of Duty Manager for our Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests experience and balancing the needs of guests, talent, and the entirety of W Sydney. You will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. As this role requires management and supervision of all hotel operational areas, additional responsibilities will; include, but are not limited to;

• Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
• Driving W's Whatever Whenever Culture and Bonvoy Loyalty program
• Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines
• Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team.
• Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction
• Extensive knowledge of guest services procedures, financial procedures, and payment processes
• Establishes challenging, realistic and obtainable goals to guide operation and performance
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Requirements

• Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel
• Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management
• Attention to detail and excellent oral & written communication skills
• Ability to work on weekends/public holidays based on operational/business requirements
• Basic computer schools (email, Microsoft office suite, etc)

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• 'Great Places to Work' certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned‐in, up‐for‐anything spirit is at our core and has made us renowned for reinventing the norms of luxury across the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're constantly inspired by new faces and new experiences. A tuned‐in, up‐for‐anything spirit is at our core and has made us renowned for reinventing the norms of luxury across the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.