Duty Manager

RACV Limited; Healesville; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounts on RACV resorts

Health & wellbeing benefits

Paid volunteer leave

Parental leave

Employee parking

Recognition programs

Career development

Employee referral incentives

Supportive culture

Job summary

RACV Healesville Country Club & Resort in Victoria’s Yarra Valley is seeking a Front Office Duty Manager for a Permanent Full Time role. You will lead the Front Office team, coordinate with housekeeping and other departments, and ensure exceptional guest experiences across a 24/7 operation.

This hands-on leadership position requires 4-5 star hospitality experience, a flexible roster including weekends and public holidays, and a passion for service.

Qualifications

• Minimum experience in front office supervisory or duty manager roles within hotel/resort settings.
• Experience in 4-5 star hotel or resort environments; Opera PMS familiarity is highly regarded.
• Strong leadership, coaching and team development abilities.
• Excellent communication, problem-solving and guest service skills.
• Confidence in managing guest feedback and resolving issues professionally.
• Strong organisational skills and attention to detail in a fast-paced environment.
• Knowledge of emergency procedures and the ability to stay calm under pressure.
• Current Driver Licence and Working With Children Check (or willingness to obtain).
• Excellent personal presentation and genuine hospitality passion.

Responsibilities

• Lead, supervise and support the Front Office team to deliver exceptional guest experiences.
• Respond to guest enquiries, requests and feedback promptly and professionally.
• Ensure smooth Front Office operations, including check-in, check-out and guest services.
• Liaise with Housekeeping, Maintenance and other departments to meet guest needs.
• Assist with training, coaching and development of team members.
• Support resort operations and monitor conferences, events and activities across the property.
• Monitor property presentation and service standards to ensure consistently high-quality guest experiences.
• Maintain a safe and secure environment for guests and employees.
• Respond to incidents and emergencies as required and support resort-wide operational needs.

Skills

Front Office leadership

Duty Manager experience

Hospitality leadership

Guest service

Communication skills

Organisational skills

Opera PMS

Tools

Opera PMS

Job description

RACV Healesville Country Club & Resort | Permanent Full Time

Generous employee benefits & discounts on RACV products & 10 resorts

Join a trusted Australian brand & Victoria's largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

We are seeking an experienced and motivated Front Office Duty Manager to join our team on a Permanent Full Time basis.

You will be responsible for the day-to-day operation of the Country Club & Resort during your shift, ensuring exceptional service is delivered to members, guests and visitors at all times. As a hands-on leader, you will support and guide the Front Office team, work closely with Housekeeping and other departments, and play a key role in maintaining smooth operations across the property.

You will supervise daily operations, resolve guest concerns, support team development, maintain service standards, and help create a safe and welcoming environment for both guests and employees. This role is ideal for an experienced hospitality professional who enjoys leading from the front and thrives in a fast-paced environment.

As RACV Healesville Country Club & Resort operates 24 hours a day, 7 days a week, this Permanent Full Time role requires flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.

This could be just the right role for you?

As a Front Office Duty Manager, you will play a key role in the day-to-day operation of Healesville Country Club & Resort.

Your key responsibilities will include:

• Lead, supervise and support the Front Office team to deliver exceptional guest experiences
• Respond to guest enquiries, requests and feedback promptly and professionally
• Ensure smooth Front Office operations, including check-in, check-out and guest services
• Liaise with Housekeeping, Maintenance and other departments to ensure guest needs are met
• Assist with training, coaching and development of team members
• Support resort operations and maintain awareness of conferences, events and activities across the property
• Monitor property presentation and service standards to ensure a consistently high-quality guest experience
• Maintain a safe and secure environment for guests and employees
• Respond to incidents and emergencies as required and support resort-wide operational needs

What you’ll need to be successful

• Previous experience in a Front Office supervisory, Duty Manager or leadership role within a hotel, resort or hospitality environment
• Experience in a 4-5 star hotel or resort environment, with Opera PMS experience highly regarded
• Strong leadership skills with the ability to coach, motivate and develop team members
• Excellent communication, problem-solving and guest service skills
• Confidence in managing guest feedback and resolving issues professionally
• Strong organisational skills and attention to detail in a fast-paced environment
• Knowledge of emergency procedures and the ability to remain calm under pressure
• Current Driver Licence
• Hold a valid Working With Children Check or be willing to obtain one
• Excellent personal presentation and a genuine passion for hospitality
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays

We are Offering

• Permanent Full Time leadership opportunity
• Opportunity to join during an exciting period of growth
• Ongoing training, learning and career development opportunities
• Generous discounts on accommodation across 10 RACV resorts, dining, roadside assistance and insurance products
• Access to health and wellbeing benefits, including discounts on gym memberships, golf, spa treatments and more
• Employee benefits including paid volunteer leave, parental leave, employee referral incentives and Employee Assistance Program support
• Complimentary onsite parking
• Employee recognition programs and reward initiatives
• A supportive, values-led culture where collaboration, development and exceptional guest experiences are genuinely valued

The RACV difference

Challenge yourselfwith diverse work and go further than you thought at RACV.