Duty Manager

palm beach soccerclub; Gold Coast City; On-site; AUD 60,000 - 80,000; Part time

Job summary

A leading sports club in Gold Coast is seeking a Duty Manager to oversee daily operations. The role requires experience in hospitality management, staff supervision, and adherence to compliance standards. The successful candidate will thrive in a vibrant community atmosphere, ensuring a high-quality experience for all members and guests.

Benefits

Competitive casual hourly rate including penalty rates

Flexible work arrangements

Opportunities for training and professional development

Discounts on club membership and services

Qualifications

• Minimum 1 year experience in a similar duty manager or supervisory role.
• Experience in a gaming environment preferred.
• Proficient in standard office software and point-of-sale systems.

Responsibilities

• Oversee daily operations ensuring exceptional guest experiences.
• Manage staff training and rostering.
• Ensure compliance with OH&S, Food Hygiene, and licensing regulations.

Skills

Customer service orientation

Interpersonal skills

Problem-solving abilities

Decision-making abilities

Education

RSA, RSG and RMLV Qualification

Approved Managers License

Working with Children Blue Card

Job description

Located in the heart of the Palm Beach community, Palm Beach Soccer Club provides the perfect space for our members and guests to connect.

We are committed to providing our members and guests with an exceptional experience, catering to their sports, fitness and social needs. As a vibrant and growing club, we pride ourselves on our strong community spirit, dedicated team, and commitment to excellence.

About the role

We are seeking a dynamic, experienced Duty Manager to join the team at Palm Beach Soccer Club. As Duty Manager, you will play a key role in overseeing the daily operations of our sports club, ensuring a seamless and exceptional experience for our guests.

What you'll be doing

Management of staff, including training, rostering and on-shift management

Ensuring compliance with all relevant OH&S, Food Hygiene and licensing regulations

Identifying opportunities to build sales and increase revenue whilst controlling costs.

Supervising and coordinating superior service and quality to ensure delivery of outstanding guest experiences.

Driving a positive working environment and leading by example

Overseeing the smooth running of events, functions, and other club activities

Monitoring and maintaining club facilities, equipment, and supplies

Addressing and resolving any member and guest issues or concerns in a timely and professional manner

Assisting with administrative tasks as required

What we're looking for

Minimum 1 year experience in a similar duty manager or supervisory role within the hospitality or sports and recreation industry

RSA, RSG and RMLV Qualification

Approved Managers License and Working with Children Blue Card desirable but not essential

Experience in a gaming environment

Strong customer service orientation and interpersonal skills

Excellent problem-solving and decision-making abilities

Demonstrated experience in managing and leading a team

Proficiency in using standard office software and point-of-sale systems

A passion for the hospitality and sports industry and a commitment to delivering exceptional experiences

What we offer

Competitive casual hourly rate including penalty rates

Flexible work arrangements to suit your lifestyle

Opportunities for training and professional development

A friendly, supportive, and inclusive work environment

Discounts on club membership and services

If you're ready to join our dynamic team, apply now for this exciting Duty Manager opportunity.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a duty manager? Do you hold a current Responsible Conduct of Gambling (RCG) certificate? How many years of people management experience do you have? Do you have customer service experience? Do you have experience preparing work rosters? Do you hold a current Responsible Service of Alcohol (RSA) certificate? Have you worked in a role which requires a sound understanding of OH&S/WHS?

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