Duty Manager

SIXT Australia; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Incentive program

Company car

Uniform provided

Staff parking

Travel discounts

NRMA Rewards

Insurance discounts

Career progression

Job summary

SIXT Australia on the Gold Coast Airport is seeking a Full-Time Duty Manager to lead daily operations and deliver exceptional customer experiences. Reporting to the Branch Manager, you will coach frontline teams, oversee fleet availability, and ensure safety and regulatory compliance across all activities.

You will manage bookings and data via our systems, drive sales through upselling, and support a rotating roster from early mornings to late nights, including weekends and holidays.

Qualifications

• Motivated to provide direct customer service with sales focus.
• Experience in sales, customer service or tourism; rental industry preferred.
• Strong leadership, supervisory and communication skills.
• Highly organized with service orientation.
• Willing to rotate shifts including weekends and holidays.

Responsibilities

• Coach sales team and upsell services, monitor metrics.
• Lead front- and back-of-house teams to deliver seamless customer experiences.
• Oversee fleet planning and vehicle availability for safety compliance.
• Resolve customer inquiries and complaints using feedback.
• Ensure safety protocols and asset management compliance.
• Manage bookings, agreements, and customer data securely.

Skills

Sales talent

Industry experience

Supervisory skills

Organizational skills

Flexibility

Job description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

SIXT Australiais on the lookout for a Full-Time Duty Manager to join the team at Gold Coast Airport.

Reporting to the Branch Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.

YOUR ROLE

• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics.
• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards.
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery.
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management.
• Efficiently manage rental bookings, agreements, and customer data via our tech platforms with accuracy and care for detail and security.

Your Skills

• Sales Talent: You are motivated, enjoy direct customer service and are a true sales talent.
• Industry Experience: You bring valuable experience in areas such as sales, customer service or tourism. Experience in vehicle rental industry is desirable but not essential.
• Supervisory and Communication Skills: You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities.
• Organisation and Customer Service: You are highly organised, have a service-oriented mindset and excel in customer service.
• Flexibility: You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.

As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check. Please note that all candidates will need a current provisional or full driver's licence and working rights in Australia.

What We Offer

• Participate in our lucrative performance-based incentive program.
• Competitive salary package including motor vehicle, phone and laptop.
• Uniform and staff car parking provided.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you ready to rev up your career and drive customer happiness? We're excited to hear from you.