DTC Marketing Coordinator

nib Group; Newcastle City Council; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

New starter setup

Health insurance discount

Volunteer leave

Well Program access

Parental leave (18 wks)

Cultural leave

Gender affirmation leave

Job summary

nib is seeking a DTC Marketing Coordinator to support lead generation and nurture across nib and International, corporate, and affiliate channels. You will coordinate campaigns from planning through to launch, handling tasks such as setup, approvals, content, reporting and follow-up, while ensuring accurate tracking of performance.

You will collaborate with stakeholders to ensure smooth delivery and be involved in hands-on marketing activities, learning and growing in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multitask and manage conflicting priorities.
• Ability to work to deadlines and deliverables.
• Teamwork skills.
• Motivated, eager to learn and proactive.

Responsibilities

• Support campaigns by sourcing data, performing Excel analysis, and preparing fulfilment files, while coordinating communications with the Comms team.
• Maintain and update campaign management spreadsheets for accurate tracking of offer and campaign details.
• Produce campaign wrap ups and performance reporting to highlight outcomes and insights.
• Set up and launch offers in the Nudge platform across all channels and enable tracking of member joins.
• Write clear, compliant terms and conditions for all offers.
• Collaborate with Design to obtain creative assets for campaigns.
• Manage and resolve customer enquiries and complaints related to offer fulfilment.

Skills

Written communication

Verbal communication

Multitasking

Deadline management

Teamwork

Job description

About this role

As the DTC Marketing Coordinator, you'll support activity that helps generate, nurture and convert leads across our direct to consumer nib and International, corporate, and affiliate channels.

You'll help coordinate lead generation and offer campaigns from planning through to launch supporting tasks such as campaign set up, approvals, content, reporting, collateral updates, enquiry management and follow-up activity. You'll also work with stakeholders to ensure activity is delivered smoothly and tracked accurately, helping the team understand what is driving quality leads and sales conversion.

Day to day responsibilities:

• Support nib brands by sourcing data, performing Excel analysis, and preparing fulfilment files for lead generation competitions and offers, while coordinating communications with the Comms team.
• Maintain and update campaign management spreadsheets to ensure accurate tracking of offer and campaign details.
• Produce campaign wrap ups and performance reporting to highlight campaign outcomes and insights.
• Set up and launch offers in the Nudge platform, ensuring they go live across all channels including EDMs and the website, and enabling tracking of member joins.
• Write clear, compliant terms and conditions for all offers.
• Collaborate with the Design team to brief and obtain creative assets for campaigns such as imagery and promotional materials.
• Manage and resolve customer enquiries and complaints related to offer fulfilment, conducting daily investigations to ensure accurate and timely outcomes.

About you

We're looking for a motivated marketing coordinator who's eager to learn and excited to kickstart their career in a fast paced marketing environment.This role is perfect for someone who brings the right attitude-curious, proactive, and ready to dive in.

You'll thrive here if you love having a task list, enjoy ticking things off, and take pride in getting the details right. We're after a go getter who isn't afraid to ask questions, wants to grow their skills, and is keen to be involved in a wide range of hands on marketing activities. If you're enthusiastic, organised, and ready to learn, this could be the role for you.

Furthermore, we're looking for:

• Excellent written and verbal communication skills
• Ability to multitask and manage conflicting priorities
• Ability to work to deadlines and deliverablesTeamwork skills

Don't tick every box? If this role excites you and you bring relevant experience, we'd still love to hear from you.

Who we are

nib is a leading health insurer and health partner across Australia and New Zealand. Our purpose is simple: helping people enjoy better health by making healthcare more accessible, affordable and connected.

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

We're committed to creating an accessible recruitment process, if you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs (1-2 days in Hub expected), designed for focus, connection, and collaboration.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance
• Opportunity to give back to the community through paid leave for volunteering through nib foundation
• Access to our nib Well Program and corporate fitness discounts Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status
• 5 days paid cultural leave for First Nations peoples
• 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat‑based assessment.

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