Donation Ambassador - Burnside

Savers Australia Pty, Ltd.; City of Burnside; Hybrid; AUD 34,000 - 41,000; Part time

Job summary

Savers Australia Pty, Ltd. is hiring at our Burnsidestore in Victoria for a part-time Donor Services role. You will greet donors, handle donations with care, and explain how their gifts support our not-for-profit partners.

You will educate donors about the Savers story, work with a team to meet daily production targets, and contribute to a safety-focused culture while delivering an exceptional donor experience.

Qualifications

• Availability for part-time hours that cover Monday to Sunday 9am–9pm.
• Experience in fast-paced environments such as retail, production, warehousing or hospitality.
• Customer-focused with ability to engage donors and explain impact.

Responsibilities

• Greet donors and thank them for their donation.
• Handle donations with care and respect.
• Educate donors about the work of our not-for-profit partners.
• Proudly embrace our purpose to Champion Reuse and share the Savers story.
• Work with the team to meet daily production targets.
• Support our safety culture and procedures.

Skills

Team player

Customer focus

Excellent communication

Attention to detail

Adaptability

Job description

About our Business

At Savers we’re a team of thrifters: doers, supporters and big thinkers, each bringing our own passion and our own unique potential. Here, getting things done is just the beginning. We’re hardwired to look for smarter, better, more meaningful ways to do it right — for our people and for our purpose.

About the Role

Reporting to the Manager on Duty or On-Site Donation Captain at our Burnsidestore, you will be responsible for accepting donations (treasures!) on behalf of our not-for-profit partners. You will wow our donors with your gratitude, helping them understand how their donation makes a difference and educating them on the wonderful work of our not-for-profit partners. A typical day might include:

• Greeting donors, thanking them for their donation
• Handling all donations with care and respect
• Educating donors and customers on the work of our not-for-profit partners
• Proudly embracing our purpose to Champion Reuse
• Sharing the Savers story
• Working with your team to make sure you all meet daily production targets
• Supporting our safety culture

About You

To ensure you can hit the ground running, you will have a mix of the following:

• Availability for part-time hours – Monday to Sunday between 9am - 9pm
• A team player – you love working in a team, and enjoy helping others to meet team goals
• Experience working in a fast-paced environment – you might have worked in retail, production, warehousing or hospitality
• Celebrate uniqueness – we are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute
• Impact driven – you want to make an impact on your team and your communityCustomer focused – we make service count, so you will need to be passionate about providing an exceptional experience at every interaction with our valued customers and donors
• Eager to learn – you are always looking to find a better way, adapt and improve
• Do the right thing – you are passionate about standing up for what’s right and doing what you say you will

With us, you won’t stand still - the work is hands-on and fast-moving but it’s always backed by genuine care for everyone that works here. Whether you’re searching for a career with growth, work that really matters or the flexibility to fit round your life, you’ll fit right in.

Join us and help shape what’s next.

Please note:
- further processes such as police checks may form part of the application process.
- due to the high volume of applications, only shortlisted applicants will be contacted.