Distribution Manager

Auto & General; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Leave purchase

Learning & development

Rewards platform

Job summary

Auto & General in Brisbane is seeking a Distribution Manager to lead the mailroom and distribution operations, ensuring timely and compliant handling of all correspondence and dispatches while driving continuous improvement.

You will coach a team of Distribution Administrators and Mailroom Operators, manage vendor relationships, monitor KPIs, and collaborate with internal stakeholders to deliver efficient service.

Qualifications

• Leadership or supervisory role within an operations environment.
• Proven ability to lead, motivate, coach, and develop a team to achieve high performance.
• Excellent organisational, time management, and task prioritisation skills, with a keen eye for detail.
• Proactive, solution-oriented approach with a strong focus on continuous improvement and operational excellence.
• Exceptional communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively.
• Demonstrated ability to identify, assess, and mitigate operational and compliance risks.
• Proficiency in using Microsoft Office and distribution management systems.

Responsibilities

• Lead, coach and develop the Distribution team fostering a high-performance and collaborative environment.
• Manage team performance, conduct regular reviews, and identify training and development needs to ensure a skilled and motivated workforce.
• Effectively manage resource allocation and workload within the Distribution team to ensure optimal efficiency and service levels are consistently met.
• Oversee the accurate and timely processing, verification, coding, and allocation of all incoming physical mail, faxes, and digital correspondence to the correct internal departments.
• Ensure efficient handling of Australia Post return mail and other exception mail items, ensuring relevant departments are promptly notified.
• Manage the external parcel postage of customer Marketing materials and other critical documents.
• Direct the high-volume dispatch of external mail items to customers and third parties, ensuring strict adherence to statutory, contractual, and service level agreements.
• Oversee the organisation, management, and tracking of all printing and mailing documentation and dispatches, ensuring accurate record-keeping.
• Monitor and manage the performance of mailroom and distribution technology (e.g., sorting machines, printers, digital mail systems), ensuring optimal functionality and proactively troubleshooting any issues.
• Identify, recommend, and implement process improvements and automation opportunities to enhance the efficiency, accuracy, and timeliness of distribution operations.
• Collaborate effectively with internal departments to understand their distribution needs and ensure seamless service delivery.
• Manage relationships with external vendors, such as Australia Post and mailroom technology providers, to ensure service quality, cost-effectiveness, and adherence to contractual terms.
• Develop, monitor, and report on key performance indicators (KPIs) for distribution operations, identifying trends, areas for improvement, and successes.
• Provide regular updates to senior management on operational performance, challenges, and strategic initiatives within the distribution function.
• Identify and report potential risks or inadequate controls related to compliance or operational risks.
• Champion a culture of risk and compliance across the division
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

Skills

Leadership

Coaching

Stakeholder management

Continuous improvement

Operational planning

Communication

Problem solving

Time management

Team development

Tools

Microsoft Office Suite

Distribution management systems

Mailroom technology

Sorting machinery

Job description

The role
The Distribution Manager is responsible for the efficient and effective management of all incoming and outgoing correspondence and mail operations within Auto & General.

This role ensures the timely, accurate, and compliant distribution of information to internal stakeholders, customers, and third parties, leading a team of Distribution Administrators and Mailroom Operators to achieve operational excellence and continuous improvement.

What you’ll be doing

• Lead, coach and develop the Distribution team fostering a high-performance and collaborative environment.
• Manage team performance, conduct regular reviews, and identify training and development needs to ensure a skilled and motivated workforce.
• Effectively manage resource allocation and workload within the Distribution team to ensure optimal efficiency and service levels are consistently met.
• Oversee the accurate and timely processing, verification, coding, and allocation of all incoming physical mail, faxes, and digital correspondence to the correct internal departments.
• Ensure efficient handling of Australia Post return mail and other exception mail items, ensuring relevant departments are promptly notified.
• Manage the external parcel postage of customer Marketing materials and other critical documents.
• Direct the high-volume dispatch of external mail items to customers and third parties, ensuring strict adherence to statutory, contractual, and service level agreements.
• Oversee the organisation, management, and tracking of all printing and mailing documentation and dispatches, ensuring accurate record-keeping.
• Monitor and manage the performance of mailroom and distribution technology (e.g., sorting machines, printers, digital mail systems), ensuring optimal functionality and proactively troubleshooting any issues.
• Identify, recommend, and implement process improvements and automation opportunities to enhance the efficiency, accuracy, and timeliness of distribution operations.
• Collaborate effectively with internal departments to understand their distribution needs and ensure seamless service delivery.
• Manage relationships with external vendors, such as Australia Post and mailroom technology providers, to ensure service quality, cost-effectiveness, and adherence to contractual terms.
• Develop, monitor, and report on key performance indicators (KPIs) for distribution operations, identifying trends, areas for improvement, and successes.
• Provide regular updates to senior management on operational performance, challenges, and strategic initiatives within the distribution function.
• Identify and report potential risks or inadequate controls related to compliance or operational risks.
• Champion a culture of risk and compliance across the division
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.

What experience you’ll bring

• Leadership or supervisory role within an operations environment.
• Demonstrated ability to lead, motivate, coach, and develop a team to achieve high performance.
• Excellent organisational, time management, and task prioritisation skills, with a keen eye for detail.
• Proactive, solution-oriented approach with a strong focus on continuous improvement and operational excellence.
• Exceptional communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively.
• Demonstrated ability to identify, assess, and mitigate operational and compliance risks.
• Proficiency in using relevant office software (e.g., Microsoft Office Suite) and distribution management systems.
• Ability to adapt to change and thrive in a fast-paced, evolving operational environment.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.